Admin apprentice

Job summary

We are looking for an enthusiastic and committed Apprentice to work within the ENT & Audiology service line. The successful candidate will provide clerical and administrative support for both the Audiology appointments team, admissions team and reception area.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

• To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts

• To support office and telephone cover across the ENT and Audiology department

• Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, collating information & collating reports.

• Book appointments and review waiting lists under the guidance of the admin team.

• To assist the reception and admin team by adding waiting lists

• Work as part of the ENT & Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available in the admin office if needed)
• When working on reception engage with the nursing, clinical and audiologist teams, this may require the post holder to engage in conversations with clinicians and audiologists during clinic

• As a part of the role the post holder is required to go to other parts of the hospital to collect patient case notes

• To ensure that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient case notes both into and out of the department.
• To have a knowledge and understanding of the APN's (Administrative Procedure Notes) regarding the preparation and management of patient case notes and waiting list/appointment booking
• Maybe required to support other areas such as the ENT secretaries and ENT admissions team.

About us

University Hospitals Plymouth is a dynamic and challenging environment which provides acute healthcare for people in Devon and Cornwall.

Date posted

25 November 2022

Pay scheme

Other

Salary

£9,405 a year Per annum

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

216-ML-S4240292-AP-B

Job locations

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH

Job description

Job responsibilities

• To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts

• To support office and telephone cover across the ENT and Audiology department

• Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, collating information & collating reports.

• Book appointments and review waiting lists under the guidance of the admin team.

• To assist the reception and admin team by adding waiting lists

• Work as part of the ENT & Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available in the admin office if needed)
• When working on reception engage with the nursing, clinical and audiologist teams, this may require the post holder to engage in conversations with clinicians and audiologists during clinic

• As a part of the role the post holder is required to go to other parts of the hospital to collect patient case notes

• To ensure that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient case notes both into and out of the department.
• To have a knowledge and understanding of the APNs (Administrative Procedure Notes) regarding the preparation and management of patient case notes and waiting list/appointment booking
• Maybe required to support other areas such as the ENT secretaries and ENT admissions team.

Job description

Job responsibilities

• To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts

• To support office and telephone cover across the ENT and Audiology department

• Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, collating information & collating reports.

• Book appointments and review waiting lists under the guidance of the admin team.

• To assist the reception and admin team by adding waiting lists

• Work as part of the ENT & Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available in the admin office if needed)
• When working on reception engage with the nursing, clinical and audiologist teams, this may require the post holder to engage in conversations with clinicians and audiologists during clinic

• As a part of the role the post holder is required to go to other parts of the hospital to collect patient case notes

• To ensure that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient case notes both into and out of the department.
• To have a knowledge and understanding of the APNs (Administrative Procedure Notes) regarding the preparation and management of patient case notes and waiting list/appointment booking
• Maybe required to support other areas such as the ENT secretaries and ENT admissions team.

Person Specification

Attention to detail

Essential

• No errors

Application

Essential

• Good level of education
• Good Communication skills
• Flexible

Desirable

• Previous clerical/customer service experience

Person Specification

Attention to detail

Essential

• No errors

Application

Essential

• Good level of education
• Good Communication skills
• Flexible

Desirable

• Previous clerical/customer service experience

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)