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Elective Admission Admin - Level 2 Apprenticeship

Employer
NHS England Apprenticeships
Location
Marlborough
Salary
Competitive salary
Closing date
9 Dec 2022

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Job Details

Job summary

An exciting opportunity has arisen for a Level 2 Customer Service Apprentice to join the Elective Admissions Team.

Applicants need to have well developed communication skills and be able to work under pressure. The role is demanding but very rewarding. We are looking for an enthusiastic, motivated and hardworking individual who can work flexibly and efficiently.

You will provide under supervision and following appropriate training an efficient and effective clerical and administrative support service to the organisations team in accordance with relevant policies and procedures.

Main duties of the job

  • Work efficiently in Elective Admissions Department to undertake basic administration and clerical duties as directed.
  • Strictly follow the Trust's confidentiality policies and procedures in handling sensitive information.
  • Data input, data extraction, photocopying, organizing files and typing duties as directed.
  • Accurately enter data including TCI files into the software systems as appropriate andmaintain filing systems in line with organisational policies and procedures.
  • Use of office equipment including photocopier and scanner to produce documents to a high standard.
  • Support the team to maintain accurate, timely and legible records, to obtain and retrieve records as requested.
  • Answer/deal with any queries either face to face, MS Teams, email or via telephone, take messages and pass them on to the relevant member of staff within a timely manner and should be performed with respect, courteous and professional approach.
  • Appropriately research and obtain information using the Trust's system in place including IT software, telephone, MS Teams, email or any other appropriate communication channels. All information obtained should and must be treated with strict confidentiality in line with the Trust's policies


  • About us

    Our STAR values are at the heart of everything we do. You can expect to see them in the way we act andthe way we treat each other. Our values make us who we are.

    Service We will put our patients firstTeamwork We will work togetherAmbition We will aspire to provide the best serviceRespect We will act with integrity

    Date posted

    16 November 2022

    Pay scheme

    Other

    Salary

    £9,405 a year per annum

    Contract

    Apprenticeship

    Duration

    18 months

    Working pattern

    Full-time

    Reference number

    249-4616062

    Job locations

    Great Western Hospital

    Marlborough Road

    Swindon

    SN3 6BB

    Job description

    Job responsibilities

    9. Liaise and coordinate in a professional manner using effective and appropriate communicationchannels between specialities and Elective Admissions team.10. Attend and take part in team meetings and regular reviews with line manager etc. Attend meetings and participate in relevant training programmes as requested by the organisation.11. Collect TCI and Pre-Op Assessment forms from differently speciality departments and distribute the collected forms to the appropriate speciality booking clerks.

    Full duties can be found on the attached JD.

    Job description

    Job responsibilities

    9. Liaise and coordinate in a professional manner using effective and appropriate communicationchannels between specialities and Elective Admissions team.10. Attend and take part in team meetings and regular reviews with line manager etc. Attend meetings and participate in relevant training programmes as requested by the organisation.11. Collect TCI and Pre-Op Assessment forms from differently speciality departments and distribute the collected forms to the appropriate speciality booking clerks.

    Full duties can be found on the attached JD.

    Person Specification

    Qualifications

    Essential

    • GCSE's grade A*- D / 3-9 or functional skills Level 1 in Maths and English
    • Ability to meet Level 1 literacy at selection
    • Ability to meet entry Level 3 Numeracy at selection
    • Committed to the completion of the apprenticeship qualification


    Experience

    Essential

    • Demonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
    • Some understanding of the apprenticeship role


    Desirable

    • Experience of team working


    Skills

    Essential

    • Ability to work under supervision and confidence to seek advice when appropriate
    • Accuracy and attention to detail and be to be able to work to deadlines
    • Basic IT skills i.e. able to use email and internet to send and retrieve information
    • Ability to maintain strict confidentiality at all times
    • Ability to communicate effectively and sensitively


    Desirable

    • Able to carry out basic clerical tasks following instruction
    • Evidence of ability to complete tasks effectively

    Person Specification

    Qualifications

    Essential

    • GCSE's grade A*- D / 3-9 or functional skills Level 1 in Maths and English
    • Ability to meet Level 1 literacy at selection
    • Ability to meet entry Level 3 Numeracy at selection
    • Committed to the completion of the apprenticeship qualification


    Experience

    Essential

    • Demonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
    • Some understanding of the apprenticeship role


    Desirable

    • Experience of team working


    Skills

    Essential

    • Ability to work under supervision and confidence to seek advice when appropriate
    • Accuracy and attention to detail and be to be able to work to deadlines
    • Basic IT skills i.e. able to use email and internet to send and retrieve information
    • Ability to maintain strict confidentiality at all times
    • Ability to communicate effectively and sensitively


    Desirable

    • Able to carry out basic clerical tasks following instruction
    • Evidence of ability to complete tasks effectively


    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

    Employer details

    Employer name

    Great Western Hospitals NHS Foundation Trust

    Address

    Great Western Hospital

    Marlborough Road

    Swindon

    SN3 6BB

    Employer's website

    https://www.gwh.nhs.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Great Western Hospitals NHS Foundation Trust

    Address

    Great Western Hospital

    Marlborough Road

    Swindon

    SN3 6BB

    Employer's website

    https://www.gwh.nhs.uk/ (Opens in a new tab)

    Company

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