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Apprentice Administrator

Employer
NHS England Apprenticeships
Location
Bicester
Salary
Competitive salary
Closing date
14 Dec 2022

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Job Details

Job summary

We are looking for passionate and driven people who want to join our Oxfordshire-based team to work closely with the service lead and deputy advisor to support our service. You will be the voice of the service and support with referral processing, data monitoring, analysis and reporting, data inputting and service engagement needs with sub-contractors, partners and stakeholders.

Provide programme support to the Senior Leadership Teams in to ensure effective management of the services contracts.

Maintains a positive and friendly single point of access for the services through first line of contact to clients, stakeholders, and wider customers in person, online, and via telephone.

You will also be responsible in supporting the brand-new NHS Health Checks Internal booking provision, triage, and referral management, as well as triage and admin support for the Stop for Life Oxon.

This role is based in Oxfordshire.

The role is ideally suited to someone with excellent people skills who is used to interacting with and assisting clients daily via telephone and responding to referrals from Health Care Professionals via email and online.

The role is ideally suited to people with strong communication skills and those who are passionate about making a difference to peoples lives on a daily basis.

It also includes dealing with vulnerable adults and so the successful candidate will be required to apply for a DBS prior to starting the role

This role will start in January 2023.

Main duties of the job

  • Managing the client referral process for the service via the single point of access (telephone, email, text, virtual and face to face) which includes conducting short assessments with clients via telephone, inputting data onto the service database / CRM, allocating and booking client appointments into coach diaries.
  • Supporting Health Coaches with any admin duties needed to ensure effective service delivery.
  • Maintain and continue to develop efficient and effective filing and digital recording keeping using a consistent system for tracking of all service documentation.
  • Manage all enquiries and requests for information alongside daily activities.
  • Taking incoming referrals from a variety of sources, over the telephone, via email and through the company website/CRM. Dealing with them in a timely manner, which is critical to the service.

Assisting with monthly data input and dealing with confidential data.
  • Completing daily follow up calls and social media calls and recording actions in database.
  • Following up all voicemails left and passing on messages to relevant staff members.
  • Supporting the HLS Senior Leadership Team and coaches to maximise engagement opportunities to promote the service and referrals from clients, HCPs and wider stakeholders via digital and in person activities.
  • Work as part of the team to facilitate any digital or in person engagement events and activities.


About us

ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.

Our Mission

We are social activists driven to unlock your power, purpose and possibility, we are for people and planet.

We Make Better Happen.

We are a purpose-driven organisation; our ethos and beliefs are important to us. As a team we hold and practice three core character traits and set around those character traits are the behaviours that matter to us as a team for our work together.

Date posted

17 November 2022

Pay scheme

Other

Salary

£12,000 a year

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

U0132-22-3184

Job locations

Suite 6 Oxford Business Park

Telford Road

Bicester

Oxfordshire

OX26 4LD

Job description

Job responsibilities

Do you want to make a difference to the health and wellbeing of your community?

Are you looking for your next opportunity?

The role

ICE is one of the fastest growing health and lifestyle behaviour change organisations in the country. Our entire team is committed to and passionate about improving the happiness, health, and wellbeing of people throughout the UK.

We are looking for passionate and driven people who want to join our Oxfordshire-based team to work closely with the service lead and deputy advisor to support our service. You will be the voice of the service and support with referral processing, data monitoring, analysis and reporting, data inputting and service engagement needs with sub-contractors, partners and stakeholders.

Provide programme support to the Senior Leadership Teams in to ensure effective management of the services contracts.

Maintains a positive and friendly single point of access for the services through first line of contact to clients, stakeholders, and wider customers in person, online, and via telephone.

You will also be responsible in supporting the brand-new NHS Health Checks Internal booking provision, triage, and referral management, as well as triage and admin support for the Stop for Life Oxon.

This role is based in Oxfordshire.

The role is ideally suited to someone with excellent people skills who is used to interacting with and assisting clients daily via telephone and responding to referrals from Health Care Professionals via email and online.

The role is ideally suited to people with strong communication skills and those who are passionate about making a difference to peoples lives on a daily basis.

It also includes dealing with vulnerable adults and so the successful candidate will be required to apply for a DBS prior to starting the role

This role will start in January 2023.

Who We Are

ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.

Our Mission

We are social activists driven to unlock your power, purpose and possibility, we are for people and planet.

We Make Better Happen.

We are a purpose-driven organisation; our ethos and beliefs are important to us. As a team we hold and practice three core character traits and set around those character traits are the behaviours that matter to us as a team for our work together.

Whole Heartedness

Bring passion and energy to our work, our colleagues and ourselves
  • Be ready to work hard and give 100%
  • Be your true self bring your energy, enthusiasm, and full commitment to everything you do. Be a powerful inspiration for others.
  • Recognise celebrate and share successes and celebrate and share success.
  • Show you care, support your teammates when they need it and listen to them without judgement.
  • Treat people with respect.

We work hard, give 100% and how we inspire others is a powerful catalyst for meaningful change. We bring energy and enthusiasm to everything we do.

We respect each other and support each other to achieve more together.

Sharing success amongst ourselves and outside our organisation is important because quality work and spreading social resilience in society must be encouraged and celebrated.

Trust

Trust and intent to do the right thing
  • Do the right thing. Ask yourself did I do my best today?
  • Take ownership - do what you say you are going to do. If you notice something is not right or could be done better, take responsibility to find a resolution dont think thats not my job.
  • Have courage to be honest with yourself and others about what you can and cant do. Reach out for support if you need it.

We trust each others intent to do the right thing. We continually ask ourselves did I do my best today?. We know accountable and take ownership of our responsibilities drives positive change and success. If we notice anything is not right or could be improved, we try to find a resolution, rather than think thats not my job.

As we promote trust, we have the courage to be honest with ourselves and others about what we can and cant achieve, knowing we can reach out for support if we need it.

Being Curious and Creative

Bringing our ideas to add value to what we do
  • Explore ideas that are creative, unusual, not limited or controlled by rules or assumptions to bring new ideas and solutions
  • Share ideas, challenge, experiment and be open minded.
  • Be curious, ask yourself, what is it I dont understand about this?
  • Try something new, make bold decisions - be brave step outside your comfort zone and dont be afraid to make mistakes mistakes are opportunities to learn.
  • Share learnings and welcome learnings from others.

We pioneer curiosity and dont limit our thinking to bring new ideas and solutions to help us to achieve our mission. This facilitates an open-minded environment of sharing ideas, sharing challenges and experimenting with each other.

Making bold and brave decisions is in our nature. We are not afraid to step outside of our comfort zone and we know mistakes can be made into fantastic learning opportunities.

We always strive for clarity by asking ourselves what is it I dont understand about this?, continually sharing learnings and readily welcome learnings from others.

We live by what we believe not by what we see.

Are you right for the job?

You will need to be an independent self-starter, flexible and driven by engagement, outcomes and service management.

You will have exceptional communication skills.

You will live in the local to Oxfordshire area to be able to travel and work daily in Oxfordshire.

You will own a car and be able to drive to other offices if required.

Ill be hungry to develop yourself, whilst making sure our clients have the best possible experience from their first interaction with you.

What you will do
  • Managing the client referral process for the service via the single point of access (telephone, email, text, virtual and face to face) which includes conducting short assessments with clients via telephone, inputting data onto the service database / CRM, allocating and booking client appointments into coach diaries.
  • Supporting Health Coaches with any admin duties needed to ensure effective service delivery.
  • Maintain and continue to develop efficient and effective filing and digital recording keeping using a consistent system for tracking of all service documentation.
  • Manage all enquiries and requests for information alongside daily activities.
  • Taking incoming referrals from a variety of sources, over the telephone, via email and through the company website/CRM. Dealing with them in a timely manner, which is critical to the service.

Assisting with monthly data input and dealing with confidential data.
  • Completing daily follow up calls and social media calls and recording actions in database.
  • Following up all voicemails left and passing on messages to relevant staff members.

Keep up to date with latest national guidance on delivering NHS Health Checks effectively and share any learnings with your team mates.
  • You will be a Self-starter who enjoys working with people and helping them get started on making sure their health is at its best.
  • Supporting the HLS Senior Leadership Team and coaches to maximise engagement opportunities to promote the service and referrals from clients, HCPs and wider stakeholders via digital and in person activities.
  • Work as part of the team to facilitate any digital or in person engagement events and activities.

What youll bring

A good knowledge of the Oxfordshire area.

You will be a people-person, someone who is fantastic at building rapport with clients.

Will be a confident communicator and have a professional telephone manner.

Knowledge and confidence working on Microsoft Office Programs including Outlook, Word and Excel.

You are resilient and driven by the desire to support people to be the best they can be.

Full training will be provided during on-boarding as well as time to be supported with apprenticeship commitments.

Experience in using Zoom, Microsoft Teams and other digital platforms.

Strictly no Agencies - thank you for your understanding

Job description

Job responsibilities

Do you want to make a difference to the health and wellbeing of your community?

Are you looking for your next opportunity?

The role

ICE is one of the fastest growing health and lifestyle behaviour change organisations in the country. Our entire team is committed to and passionate about improving the happiness, health, and wellbeing of people throughout the UK.

We are looking for passionate and driven people who want to join our Oxfordshire-based team to work closely with the service lead and deputy advisor to support our service. You will be the voice of the service and support with referral processing, data monitoring, analysis and reporting, data inputting and service engagement needs with sub-contractors, partners and stakeholders.

Provide programme support to the Senior Leadership Teams in to ensure effective management of the services contracts.

Maintains a positive and friendly single point of access for the services through first line of contact to clients, stakeholders, and wider customers in person, online, and via telephone.

You will also be responsible in supporting the brand-new NHS Health Checks Internal booking provision, triage, and referral management, as well as triage and admin support for the Stop for Life Oxon.

This role is based in Oxfordshire.

The role is ideally suited to someone with excellent people skills who is used to interacting with and assisting clients daily via telephone and responding to referrals from Health Care Professionals via email and online.

The role is ideally suited to people with strong communication skills and those who are passionate about making a difference to peoples lives on a daily basis.

It also includes dealing with vulnerable adults and so the successful candidate will be required to apply for a DBS prior to starting the role

This role will start in January 2023.

Who We Are

ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.

Our Mission

We are social activists driven to unlock your power, purpose and possibility, we are for people and planet.

We Make Better Happen.

We are a purpose-driven organisation; our ethos and beliefs are important to us. As a team we hold and practice three core character traits and set around those character traits are the behaviours that matter to us as a team for our work together.

Whole Heartedness

Bring passion and energy to our work, our colleagues and ourselves
  • Be ready to work hard and give 100%
  • Be your true self bring your energy, enthusiasm, and full commitment to everything you do. Be a powerful inspiration for others.
  • Recognise celebrate and share successes and celebrate and share success.
  • Show you care, support your teammates when they need it and listen to them without judgement.
  • Treat people with respect.

We work hard, give 100% and how we inspire others is a powerful catalyst for meaningful change. We bring energy and enthusiasm to everything we do.

We respect each other and support each other to achieve more together.

Sharing success amongst ourselves and outside our organisation is important because quality work and spreading social resilience in society must be encouraged and celebrated.

Trust

Trust and intent to do the right thing
  • Do the right thing. Ask yourself did I do my best today?
  • Take ownership - do what you say you are going to do. If you notice something is not right or could be done better, take responsibility to find a resolution dont think thats not my job.
  • Have courage to be honest with yourself and others about what you can and cant do. Reach out for support if you need it.

We trust each others intent to do the right thing. We continually ask ourselves did I do my best today?. We know accountable and take ownership of our responsibilities drives positive change and success. If we notice anything is not right or could be improved, we try to find a resolution, rather than think thats not my job.

As we promote trust, we have the courage to be honest with ourselves and others about what we can and cant achieve, knowing we can reach out for support if we need it.

Being Curious and Creative

Bringing our ideas to add value to what we do
  • Explore ideas that are creative, unusual, not limited or controlled by rules or assumptions to bring new ideas and solutions
  • Share ideas, challenge, experiment and be open minded.
  • Be curious, ask yourself, what is it I dont understand about this?
  • Try something new, make bold decisions - be brave step outside your comfort zone and dont be afraid to make mistakes mistakes are opportunities to learn.
  • Share learnings and welcome learnings from others.

We pioneer curiosity and dont limit our thinking to bring new ideas and solutions to help us to achieve our mission. This facilitates an open-minded environment of sharing ideas, sharing challenges and experimenting with each other.

Making bold and brave decisions is in our nature. We are not afraid to step outside of our comfort zone and we know mistakes can be made into fantastic learning opportunities.

We always strive for clarity by asking ourselves what is it I dont understand about this?, continually sharing learnings and readily welcome learnings from others.

We live by what we believe not by what we see.

Are you right for the job?

You will need to be an independent self-starter, flexible and driven by engagement, outcomes and service management.

You will have exceptional communication skills.

You will live in the local to Oxfordshire area to be able to travel and work daily in Oxfordshire.

You will own a car and be able to drive to other offices if required.

Ill be hungry to develop yourself, whilst making sure our clients have the best possible experience from their first interaction with you.

What you will do
  • Managing the client referral process for the service via the single point of access (telephone, email, text, virtual and face to face) which includes conducting short assessments with clients via telephone, inputting data onto the service database / CRM, allocating and booking client appointments into coach diaries.
  • Supporting Health Coaches with any admin duties needed to ensure effective service delivery.
  • Maintain and continue to develop efficient and effective filing and digital recording keeping using a consistent system for tracking of all service documentation.
  • Manage all enquiries and requests for information alongside daily activities.
  • Taking incoming referrals from a variety of sources, over the telephone, via email and through the company website/CRM. Dealing with them in a timely manner, which is critical to the service.

Assisting with monthly data input and dealing with confidential data.
  • Completing daily follow up calls and social media calls and recording actions in database.
  • Following up all voicemails left and passing on messages to relevant staff members.

Keep up to date with latest national guidance on delivering NHS Health Checks effectively and share any learnings with your team mates.
  • You will be a Self-starter who enjoys working with people and helping them get started on making sure their health is at its best.
  • Supporting the HLS Senior Leadership Team and coaches to maximise engagement opportunities to promote the service and referrals from clients, HCPs and wider stakeholders via digital and in person activities.
  • Work as part of the team to facilitate any digital or in person engagement events and activities.

What youll bring

A good knowledge of the Oxfordshire area.

You will be a people-person, someone who is fantastic at building rapport with clients.

Will be a confident communicator and have a professional telephone manner.

Knowledge and confidence working on Microsoft Office Programs including Outlook, Word and Excel.

You are resilient and driven by the desire to support people to be the best they can be.

Full training will be provided during on-boarding as well as time to be supported with apprenticeship commitments.

Experience in using Zoom, Microsoft Teams and other digital platforms.

Strictly no Agencies - thank you for your understanding

Person Specification

Experience

Essential

  • A good knowledge of the Oxfordshire area.
  • You will be a people-person, someone who is fantastic at building rapport with clients.
  • Will be a confident communicator and have a professional telephone manner.
  • Knowledge and confidence working on Microsoft Office Programs including Outlook, Word and Excel.
  • You are resilient and driven by the desire to support people to be the best they can be.
  • Full training will be provided during on-boarding as well as time to be supported with apprenticeship commitments.
  • Experience in using Zoom, Microsoft Teams and other digital platforms.

Person Specification

Experience

Essential

  • A good knowledge of the Oxfordshire area.
  • You will be a people-person, someone who is fantastic at building rapport with clients.
  • Will be a confident communicator and have a professional telephone manner.
  • Knowledge and confidence working on Microsoft Office Programs including Outlook, Word and Excel.
  • You are resilient and driven by the desire to support people to be the best they can be.
  • Full training will be provided during on-boarding as well as time to be supported with apprenticeship commitments.
  • Experience in using Zoom, Microsoft Teams and other digital platforms.


Employer details

Employer name

ICE Creates

Address

Suite 6 Oxford Business Park

Telford Road

Bicester

Oxfordshire

OX26 4LD

Employer's website

https://icecreates.com/ (Opens in a new tab)

Employer details

Employer name

ICE Creates

Address

Suite 6 Oxford Business Park

Telford Road

Bicester

Oxfordshire

OX26 4LD

Employer's website

https://icecreates.com/ (Opens in a new tab)

Company

Working for us We are 1.3 million strong We are from all walks of life We Are the NHS

And you could be too.

The NHS offers many different roles, in different settings, with different ways of working, within hundreds of organisations.

This creates a unique opportunity for people who want a varied, flexible and challenging career within a world-class culture.

Get Involved

We have our own recruitment website that advertises job vacancies via NHS Jobs, online recruitment sites as well as social media. You can search for jobs, find jobs that match your skills, and apply for NHS England and NHS Improvement vacancies online.

See below for NHS England and NHS Improvement’s current vacancies.

If you’re not sure what you’re looking for, you can explore over 350 careers, compare specific opportunities and take the find a career quiz on the Health Careers website.

Anyone working in any part of the NHS should feel part of a team where we bring out the very best in one another – inspiring each and every person and unleashing potential.

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