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HR Support Administrator Apprentice

Employer
NHS England Apprenticeships
Location
Southampton
Salary
Competitive salary
Closing date
16 Dec 2022

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Job Details

Job summary

This is an exciting opportunity for an aspiring HR professional to get on the job training whilst working alongside a dynamic People Team. This is an important role, working alongside the People Partnering team to provide an Ask HR first line of enquiry service. Answering emails, phone calls and linking our managers and staff to the information and signposting they need. Building up a knowledge bank of information at the same time for repetitive requests.

You must be willing to undertake the Level 3 HR Support Apprenticeship which will be funded by the Trust. The job description and person specification for this post will be applicable once the apprenticeship has been successfully completed and a recruitment process has taken place.

The People Team delivers services covering People Operations, Learning & Development, People Partnering, Continuous Improvement, Occupational Health & Wellbeing, and Diversity & Inclusion to Solent NHS Trust community-based healthcare services staff. Through building professional relationships and getting the basics right, we

Provide efficient people practices that enable our teams to deliver great service

Enable our colleagues to grow

Keep our colleagues healthy; and

Partner our leaders enabling them to make confident decisions

Main duties of the job

  • Provide a first contact service for people queries, liaising by telephone or email using good judgement to identify requirements in order to pass on information correctly or take appropriate action
  • Provide basic HR advice, in line with Trust policies and procedures, as well as employment law, demonstrating HEART values when communicating with staff.
  • Support meeting bookings, updating electronic record system, and sending letters following Trust policy guidelines.
  • Produce accurate minutes and administration support for a range of meetings.
  • Attend and participate in team and other meetings, ensuring any actions are completed by the required date and to take minutes if requested.
  • Keep records of types and volumes of queries, and present to wider people team.
  • Draft content for knowledge bank including FAQs and be responsible for keeping these up to date.
  • Keep the people sections of the Trust intranet up to date.


About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.

Date posted

05 December 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year Apprenticeship pay progression applies

Contract

Apprenticeship

Duration

2 years

Working pattern

Full-time

Reference number

449-Team1-1132

Job locations

Highpoint Venue

Bursledon Rd

Southampton

Hampshire

SO19 8BR

Job description

Job responsibilities

At commencement of the apprenticeship, you will be required to have Maths and English GCSE Grade C/Level 4 or above or Functional Skills for both at level 2.A criterion of the apprenticeship is that you attend college/virtual and complete all the necessary standards set out in the apprenticeship.Upon completion you will be awarded a HR support Level 3 Apprenticeship.You will be employed on a fixed term contract for the duration of your apprenticeship.You will be paid 20,270 for the first year of your apprenticeship and subject to achieving the competencies below you will move to 21,318 in Year 2.On completion of your apprenticeship, you will need to partake in the recruitment process within Solent to secure a position with a starting salary of 21,730End of Year 1 competencies to be achieved a minimum of 50% of your portfolio and have consistent performance in the workplace monitored during your regular reviews.

Purpose of the PositionThis is an important role within our People Team, working alongside the People Partnering team to provide anAsk HRfirst line of enquiry service. Answering emails, phone calls and linking our managers and staff to the information and signposting they need. Building up a knowledge bank of information at the same time for repetitive requests.Service Description:The People Team delivers services covering People Operations, Learning & Development, People Partnering, Continuous Improvement, Occupational Health & Wellbeing, and Diversity & Inclusion to Solent NHS Trust community-based healthcare servicesstaff.Through building professional relationships and getting the basics right, weProvide efficient people practices that enable our teams to deliver great serviceEnable our colleagues to growKeep our colleagues healthy; andPartner our leaders enabling them to make confident decisionsMain DutiesProvide afirst contactservice for people queries, liaising by telephone or email using good judgement to identify requirements in order to pass on information correctly or take appropriate action.This may include dealing with complex information or where there are barriers to understanding.Provide basic HR advice, in line with Trust policies and procedures, as well as employment law, demonstrating HEART values when communicating with staff, and using tact when staff may be distressed.Provide comprehensive administrative support to People Team.Effectively prioritise and manage own workload and work with members of People Team, maintaining confidentiality and diplomacy at all times.To work without direct supervision and show extensive use of initiative in prioritising and making decisions in relation to effectively supporting the smooth operation of the service.To carry out other duties as necessary to meet the changing needs of Solent NHS Trust, in accordance with management requirements and appropriate to banding.Electronic filing accurately and securely.Populate and update systems and databases required for service delivery reporting any issues to line manager.Gather information from systems/records for statistical collation and reports.Provide support to training events.Support meeting bookings, updating electronic record system, and sending letters following Trust policy guidelines.Produce accurate minutes and administration support for a range of meetings.Monitor and order stationery and stock for use by people teams.Attend and participate in team and other meetings, ensuring any actions are completed by the required date and to take minutes if requested.Offer guidance and training of new staff as required.Maintain HR policies and procedures and be actively involved in their development.Keep records of types and volumes of queries, and present to wider people team.Draft content for knowledge bank including FAQs and be responsible for keeping these up to date.Keep the people sections of the Trust intranet up to date.Limits of AuthorityMay not dismiss or suspend staff under the disciplinary procedures.May not take annual leave without prior agreement of the manager

Job description

Job responsibilities

At commencement of the apprenticeship, you will be required to have Maths and English GCSE Grade C/Level 4 or above or Functional Skills for both at level 2.A criterion of the apprenticeship is that you attend college/virtual and complete all the necessary standards set out in the apprenticeship.Upon completion you will be awarded a HR support Level 3 Apprenticeship.You will be employed on a fixed term contract for the duration of your apprenticeship.You will be paid 20,270 for the first year of your apprenticeship and subject to achieving the competencies below you will move to 21,318 in Year 2.On completion of your apprenticeship, you will need to partake in the recruitment process within Solent to secure a position with a starting salary of 21,730End of Year 1 competencies to be achieved a minimum of 50% of your portfolio and have consistent performance in the workplace monitored during your regular reviews.

Purpose of the PositionThis is an important role within our People Team, working alongside the People Partnering team to provide anAsk HRfirst line of enquiry service. Answering emails, phone calls and linking our managers and staff to the information and signposting they need. Building up a knowledge bank of information at the same time for repetitive requests.Service Description:The People Team delivers services covering People Operations, Learning & Development, People Partnering, Continuous Improvement, Occupational Health & Wellbeing, and Diversity & Inclusion to Solent NHS Trust community-based healthcare servicesstaff.Through building professional relationships and getting the basics right, weProvide efficient people practices that enable our teams to deliver great serviceEnable our colleagues to growKeep our colleagues healthy; andPartner our leaders enabling them to make confident decisionsMain DutiesProvide afirst contactservice for people queries, liaising by telephone or email using good judgement to identify requirements in order to pass on information correctly or take appropriate action.This may include dealing with complex information or where there are barriers to understanding.Provide basic HR advice, in line with Trust policies and procedures, as well as employment law, demonstrating HEART values when communicating with staff, and using tact when staff may be distressed.Provide comprehensive administrative support to People Team.Effectively prioritise and manage own workload and work with members of People Team, maintaining confidentiality and diplomacy at all times.To work without direct supervision and show extensive use of initiative in prioritising and making decisions in relation to effectively supporting the smooth operation of the service.To carry out other duties as necessary to meet the changing needs of Solent NHS Trust, in accordance with management requirements and appropriate to banding.Electronic filing accurately and securely.Populate and update systems and databases required for service delivery reporting any issues to line manager.Gather information from systems/records for statistical collation and reports.Provide support to training events.Support meeting bookings, updating electronic record system, and sending letters following Trust policy guidelines.Produce accurate minutes and administration support for a range of meetings.Monitor and order stationery and stock for use by people teams.Attend and participate in team and other meetings, ensuring any actions are completed by the required date and to take minutes if requested.Offer guidance and training of new staff as required.Maintain HR policies and procedures and be actively involved in their development.Keep records of types and volumes of queries, and present to wider people team.Draft content for knowledge bank including FAQs and be responsible for keeping these up to date.Keep the people sections of the Trust intranet up to date.Limits of AuthorityMay not dismiss or suspend staff under the disciplinary procedures.May not take annual leave without prior agreement of the manager

Person Specification

Qualifications

Essential

  • GCSE English and Maths level 4/C or above


Desirable

  • RSA 2 word processing/typing or equivalent
  • Completion of ECDL or equivalent


Experience

Essential

  • Experience of administrative work
  • Knowledge of maintaining filing systems and collating information
  • Experience of working in a customer-focused environment
  • Experience of working in a constantly changing environment without direct supervision


Desirable

  • Previous experience of working within the NHS
  • Experience of supervising and appraising staff


Additional Criteria

Essential

  • Good communication skills, written and verbal (including telephone skills and note taking)
  • Ability to work as part of a team
  • Ability to input accurately to electronic information systems
  • Good time management skills
  • Flexible and adaptable to meet competing priorities and changing working practices
  • IT Skills
  • Understanding of confidentiality, Data protection and safeguarding
  • Good working knowledge of windows-based packages
  • Understanding of personal Health & Safety responsibilities
  • Is able to follow and demonstrate our Solent HEART values. You can find these on our website.
  • Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post
  • Is able to work legally in the UK
  • Is able to work with children and vulnerable adults
  • Ability to travel to other sites if required.
  • For posts where post holders are required to drive as part of their role they hold a valid full driving licence which enables them to drive in the UK.


Desirable

  • Understanding of the NHS
  • Audiotyping skills

Person Specification

Qualifications

Essential

  • GCSE English and Maths level 4/C or above


Desirable

  • RSA 2 word processing/typing or equivalent
  • Completion of ECDL or equivalent


Experience

Essential

  • Experience of administrative work
  • Knowledge of maintaining filing systems and collating information
  • Experience of working in a customer-focused environment
  • Experience of working in a constantly changing environment without direct supervision


Desirable

  • Previous experience of working within the NHS
  • Experience of supervising and appraising staff


Additional Criteria

Essential

  • Good communication skills, written and verbal (including telephone skills and note taking)
  • Ability to work as part of a team
  • Ability to input accurately to electronic information systems
  • Good time management skills
  • Flexible and adaptable to meet competing priorities and changing working practices
  • IT Skills
  • Understanding of confidentiality, Data protection and safeguarding
  • Good working knowledge of windows-based packages
  • Understanding of personal Health & Safety responsibilities
  • Is able to follow and demonstrate our Solent HEART values. You can find these on our website.
  • Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post
  • Is able to work legally in the UK
  • Is able to work with children and vulnerable adults
  • Ability to travel to other sites if required.
  • For posts where post holders are required to drive as part of their role they hold a valid full driving licence which enables them to drive in the UK.


Desirable

  • Understanding of the NHS
  • Audiotyping skills


Employer details

Employer name

Solent NHS Trust

Address

Highpoint Venue

Bursledon Rd

Southampton

Hampshire

SO19 8BR

Employer's website

https://www.solent.nhs.uk/join-us/ (Opens in a new tab)

Employer details

Employer name

Solent NHS Trust

Address

Highpoint Venue

Bursledon Rd

Southampton

Hampshire

SO19 8BR

Employer's website

https://www.solent.nhs.uk/join-us/ (Opens in a new tab)

Company

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