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IT Field Service Engineer Apprentice

QA Apprenticeships
BS32 4LA, Bristol
£16,500 per annum.
Closing date
6 Jan 2023

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Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

Employer description:

SCC (Specialist Computer Centres) is the leading IT services organisation in Europe. We have been established for over 40 years and have a turnover in excess of £3 billion.


You will have the chance to complete and IT Apprenticeship.

What’s in it for you:

Join SCC on a journey of learning and personal development as an IT Field Service Engineer Apprentice covering Bristol and surrounding areas.

Your role would be to be part of an ever growing and exciting IT company on the wave of change. SCC will support your journey by providing mentoring and customer training alongside industry recognised accreditations on manufactures such as IBM, HP, DELL etc.

You will in due course attend customer sites to provide support of IT hardware and software product failures in the field and would travel around in a company supplied vehicle to execute repairs and fixes within the required Service Level Agreements we have for our customers. 


£16,500 per annum. 


You will be responsible for:

  • Diagnosing, replacing and repairing a variety of PC products both hardware and software based in the field
  • Assisting other engineers in the delivery of service to our customers
  • Communicating with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain full understanding of the customer’s requirements
  • Completing part movements (RMA generation and physical movement)
  • Represent SCC in a professional and positive manner at all times
  • Be compliant with management system policies, company policies and guidelines and take responsibility for health and safety in the workplace
  • Must be professional and presentable at all times.
  • Respond to any requests for information from your line management in a timely manner

What we are looking for:

You will need the following skills:

  • You must have full UK driving Licence to perform the role as driving to client sites is essential
  • Must be able to embrace new technologies and adapt to change
  • Interest of PC, Laptop, Printer and associated peripherals operation
  • Candidate should be eligible for UK Security Check (SC Clearance)
  • Passion, determination, resilience, communication, willingness to learn, and the ability to work autonomously

To be selected for this role, you need to be eligible for SC security clearance. 

Entry requirements:

The entry requirements for this Cloud Network Specialist programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working week: 

40 hours per week.

Future prospects:

Successful candidates will be enrolled as a Network Specialist Apprentice, following the Information Communications Technician Level 3 Apprenticeship standard. There is further development potential to be fast tracked to higher level engineering grades with potential opportunities in the future to move into other roles within SCC.

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

Futhermore, to be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Find Us
Rath House 55-65 Uxbridge Road
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