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Customer Service Apprentice

Employer
Bwthyn
Location
Bwthyn 47 Cardiff Road Caerphilly Caerphilly CF83 1FP
Salary
Apprenticeship rates
Closing date
18 Dec 2022

View more

Specialism
Sales / Customer Service
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
Ongoing
Duration
Undisclosed
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About the apprenticeship

Duties

We are a small family run boutique based in Caerphilly looking to grow our business with fun and energetic individuals that will support us with our exciting growth plans.

Bwthyn custom blend fragrances that tell the tales of the rich history and mysticism of Wales. We have a retail boutique at 47 Cardiff Road and hand craft all of our products on site. Bwthyn also offers a candle making experience where people can come in and experience making their own.
Duties:
We are looking to recruit a Customer Service apprentice to provide a high-quality experience for customers.
What your role will include -
• Taking calls and digital enquiries
• Answering customer queries
• Taking new bookings/sales
• Assisting with existing bookings
• Resolving problems and managing customer expectations
• You will also be supporting the wider business and its teams with administrative duties, data entry and any other ad-hoc activities.

Additional information

The role will encompass an NVQ Level 2 in Customer Service (potentially leading to NVQ level 3 in Customer Service)

Requirements

Skills

What we need -
• Good ICT skills and able to use Microsoft Office effectively
• Great written and spoken communication skills
• Someone who is polite, with a can-do attitude
• Compassion for helping and giving advice to customers
• Someone who is willing to learn and listen to our customers

Qualifications

No minimum requirements

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Educ8

Training provider course:
Customer Service Level 2

About the employer

Bwthyn
47 Cardiff Road
Caerphilly
Caerphilly
CF83 1FP

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.
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