Apprentice Medical Receptionist

78 East Hill, Colchester, CO1 2QS
03 Jan 2019
03 Feb 2019
Castle Gardens Medical Centre
Start Date
12-18 months

Castle Gardens Medical Centre are part of a larger group made up of 3 GP practices. Castle Gardens have previously taken on Apprentice's who have become really successful. They are looking for a new Apprentice who has the same drive and determination to achieve!

The environment you will be working in is busy yet friendly, it is a dynamic atmosphere with lots of training and support given from the team.

The main purpose of the job is to provide a friendly and professional service to all patients, and act as a focal point of communication between patients, doctors and other staff.

Main duties and responsibilities will include:

  • Meet and greet patients when they arrive for appointments
  • Rearrange appointments and make emergency bookings over the phone and face to face
  • Receive patients in reception area. Ascertain nature of visit. Take appropriate action e.g. doctor’s appointment, refer to nurse, note attendance. Provide any information required
  • Ensure consulting, treatment rooms and waiting areas are neat and tidy
  • Provide new patients with necessary registration forms. Check completion of form. Offer health check appointment with HCA
  • Receive incoming telephone calls, take appropriate action, record messages accurately and pass on as necessary
  • Enter requests for home visits into the diary, stating time received and including all relevant information and where necessary refer to the duty doctor
  • Check all referral letters, laboratory tests, and discharge summaries are distributed as appropriate
  • Computer input for all the above and other changes/updates to patient records, change of address etc
  • Deal with all repeat prescription requests
  • Brief any colleague taking over duty on outstanding matters
  • Advise patients of relevant charges for private services, accept payments and issue receipts for same

Job Type / Category

About the employer

Castle Gardens Medical Centre are a successful GP Practiice and are part of a larger group made up of 3 surgeries, called Colchester Medical Practice.



East Hill



Expected apprenticeship duration

13 months

Training to be provided

  • Customer service practitioner standard (Level 2)
  • Functional Skills in English and maths (if required)

Apprenticeship standard
Customer service practitioner

Required Education, Skills and Qualifications
Desired skills

  • Hardworking
  • Confident when dealing with new people
  • Good communication skills

Personal qualities

  • Reliable
  • Punctual
  • Committed

Desired qualifications

  • If you do not have A-C grades (or equivalent) in Maths and English, we will support you to achieve Functional Skills Level 2 which is equivalent to a GCSE C grade.


Future prospects

  • There is a potential permanent position available upon successful completion of the Apprenticeship programme.

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