Housing Management Apprentice (Level 2/Intermediate)

Dartford, Kent
£136.90 per week
04 Jan 2019
04 Feb 2019
Start Date

Employer Description

An exciting opportunity has arisen at Dartford Borough Council. The ideal candidate will support housing officers in the delivery of key housing management functions and assist in the delivery of a customer focussed frontline housing service.

The Borough of Dartford comprises the town of Dartford and eight surrounding parishes: Stone Bean Darenth Longfield & New Barn Southfleet Sutton-at-Hone & Hawley Swanscombe & Greenhithe Wilmington.  The population of the Borough is approximately 107,500 residents comprising of approximately 45,270 households – 87% of these are in the private sector.

Located on the border of Kent, London and Essex, Dartford is one of the most exciting and dynamic regions in the country.

Dartford is at the heart of one of the Government’s key growth zones within the Thames Gateway and will see around 20,000 new homes and up to 50,000 new jobs created in the borough over the next 25 years – a substantial addition to the existing residents in the Borough.


Description of Vacancy

An opportunity to gain valuable experience within a busy Local Authority Housing department.  The successful applicant will provide professional and comprehensive support to the Housing Management Team, one of the busiest within the whole Council. The role will involve providing admin support over a wide variety of housing management functions, and assisting with responding to enquiries received, by telephone, or by electronic communication and occasionally face to face. Working within a welcoming and friendly environment and with other members of the housing team to meet the standards set for the housing service.

An opportunity to gain valuable experience within a busy Local Authority Housing department.  The successful applicant will be a key and invaluable support to the Housing Management Team which is one of the busiest sections of the whole council.

Duties will include:

Scanning and processing incoming post.

Answering enquiries both face to face and over the telephone from internal and external customers

Providing administrative back up for front line staff including assisting with applications for alterations to premises, mutual exchanges, tenancy changes, court and associated paperwork

Assisting with processing estate inspections, sending out correspondence follow on letters/instructions

Arranging appointments for tenants to attend interviews

Updating housing databases including for general housing management and Anti-Social Behaviour

Assisting with out-going correspondence by printing off letters, batching up and taking to the Post Room

Accompanying Housing Officers on visits taking notes of interviews typing up file notes



37.5 hours per week

8.45am – 5.15pm Mon to Thursday

8.45am – 4.45pm on Fridays


Skills Required

Adequate computer knowledge

A good head for figures

Ability to prioritise workload

Good written and verbal communication skills

Good telephone manner


Personal Qualities

Confident in communication


Qualifications Required

5 GCSE’s Grade C (4) and above that must include Maths and English or equivalent,and ICT or equivalent Level 2 Qualification.


Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.


Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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