IT Infrastructure Technician Apprentice

04 Jan 2019
01 Feb 2019
Start Date
If you are looking for a career opening in the IT Support field, this company provide IT Services, IT Solutions and provide ongoing IT Support to businesses around the West Midlands area.

As an IT Apprentice you will be tasked with providing 1st/2nd line support and solutions to our customers via our help desk, ensuring they have a great customer service experience every time. Alongside this you will be required to attend our customers sites to carry out support duties and install new computer related hardware, therefore a full driving license and your own vehicle with business insurance is essential.

Around 70% of your time will be based at our offices, with 30% of your time spent working on customer sites.

Typical technical day-to-day duties will include (but certainly not exclusively):

* Troubleshooting problems with computer hardware, software and applications (based around Microsoft Windows and Microsoft Office applications)

* Setting up and maintaining Hosted Exchange/Office 365 email systems

* Preparing desktop computers and laptops ready for site / installing onsite

* Visiting customer sites to install computers, laptops, and network equipment such as switches, routers and wireless access points

* Troubleshooting and assisting with computer network (switches), wireless and Internet related problems (remotely and onsite)

* Carrying out Windows Server maintenance/support

* Resolving issues arising from malware, spyware and computers viruses

You will be able to demonstrate effective knowledge of some of the following (training will be given).

* Providing IT Support to end users (remotely/on the phone/onsite)

* Windows Server Products - 2008/2012/2016

* Windows 10 and Windows 7 Operating Systems

* Maintaining and deploying server hardware

* Microsoft Office Applications and Office 365 (Outlook, Word, Excel etc)

* Computer networking - Troubleshooting and configuring switches and wireless access points

* Configuring Internet routers (such as VPN, Port Forwarding)What we can offer you:

* A flexible 37.5 hour working week, covering Monday - Friday

* Dress down Friday's

* Sometimes we have pizza on Fridays to...

* All the tea and coffee you could wish for

* Travel expenses (to customer sites) covered at 45p per mileJust to warn you now???

* We work in a highly demanding and fast paced environment, both from our customers and our own high expectations, this isn't for the faint hearted!

* We work to agreed timed service levels, which we must adhere to.

* The work you carry out is logged and tracked, so we can assess what work you're completing and time spent doing this.

* The volume of tickets you solve and the hours you log each day are displayed for all the team to see in our office.

* If you can't work unsupervised - please don't apply.

* We're a small team in a small office, we all have to play our part, there is nowhere to hide.

* This role will be stressful sometimes, you will need grit and determination to get you through.

* The phone rings...a lot...typically around fifty times a day - if you're not comfortable with handling lots of calls and customers every day, this role isn't for you.

Desired skills

Excellent telephone manner/able to explain technical problems in plain English to non-technical people

Excellent written English

Ability to work as part of a small team

Ability to work unsupervised

Excellent punctuality and have a proven attendance record

Quick learner, enthusiasm for technology and hard working

Full UK Driving license, own car with business insurance (for travelling to customer sites)

Personal qualities

High attention to detail

Self- motivated and keen to learn and share knowledge

Ability to meet deadlines

Have a whatever it takes can do attitude

Ability to take complex technical solutions and simplify for end users

Have a willingness to learn new systems

Keep abreast of new developments in software and hardware

Team player.

Working week

Monday - Friday: 8.30am - 5pm

Total hours per week: 37.50

Weekly wage: GBP187.50

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