IT Infrastructure Technician Apprentice

05 Jan 2019
02 Feb 2019
Start Date
AlphaTalk are leading provider of telecommunication solutions for businesses in the UK. We specialise in VoIP technology, 0800 andlocal telephone numbers. At AlphaTalk we have a firm belief that customers buy from people who they can trust which is a notion thatwe have practiced since day one. It's all about trust and reliability- two factors that are important for any business. We offer a bespoke service that meets the requirements of businesses and this is the reason why so many of our customers have stayed with us for over ten years.


* Providing telephone and email based technical support to our customers

* Physically building, setting up and repairing machines

* Support with Configuring Mobile Phones ready to be dispatched

* Loading servers and client machines ahead of new installations

* Assisting our ICT technicians with on-site installations

* Administrative tasks for servers

* IT Support with Back Office work telephones

* Support with Portal Data Input

* Support with some social media activities to promote the business.

Previous skills and Experience Required

* The ideal candidate should have some level of IT skills and experience to operate in-house company portals and software.

* Whilst training will be given, the most important skill is enthusiasm and willingness to learn.

* Have a passion for the IT field and have a genuine desire to build an IT career.

* Additional knowledge about social media and online marketing will be useful but not essential

Desired skills

* Excellent telephone manner/able to explain technical problems in plain English to non-technical people

* Ability to take complex technical solutions and simplify for end users

* Have a willingness to learn new systems

* Keep abreast of new developments in software and hardware

Personal qualities

* High attention to detail

* Self- motivated and keen to learn and share knowledge

* Ability to meet deadlines

* Have a whatever it takes can do attitude

* Team player

* Ability to work as part of a small team

* Ability to work unsupervised

* Excellent punctuality and have a proven attendance record

* Quick learner, enthusiasm for technology and hard working

Working week

* Monday - Friday: 09.00-17.00

* Total hours per week: 40.00

Training to be provided

Level 3 Infrastructure Technician Apprentice qualification together with on site training by the employer.

For those starting at Advanced (Level 3), the expected duration would be 15 months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

Knowledge Modules include:

KM1 Networking and Architecture

KM2 Mobile and Operating Systems

KM3 Cloud Services

KM4 Coding and Logic

KM5 Business Process

MTA Networking


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