IT Support Engineer Apprentice

Employer description: 

Adventoris specialises in the development of ground breaking Mobile Business Software. Given the huge changes in technology, and its revolutionary impact on the way we live and work, Adventorisis seeking to capitalise on this tremendous opportunity.

Overview: 

We are now looking for an eager candidate to join us as an apprentice.

The Role: 

The Apprentice Business Support Technician plays an important communication focused role, by processing the support requests that come in from our customers, via phone and email, turning these requests into Helpdesk Cases (AKA support tickets). 

This is a training role, contributing to delivery of quality communication, technical support and implementation services to our customers. We focus on supporting our customers in making the best use of technology in their business, in particular (but not limited to) Microsoft products and services. 

Our Apprentice Support Technicians are often the first to touch a new Helpdesk Case, making sure issues are handled quickly and customers are kept updated. Apprentices are supported by the more experienced members of our Support Team. 

Salary: 

£16,000 per annum. [base salary -- with plenty of room for salary increases / progression opportunities] 

Key responsibilities: 

• Managing the support desk.
• Logging and responding to client support requests.
• Collecting information on issues, investigating them, and identifying solutions.
• Maintaining client communication on outstanding issues.
• Providing support, undertaking tasks, for the wider implementation team.
• Testing client setups of SwiftCloud.
• Handle multiple support requests at any given time.
• Efficiently managing personal time and productivity.
• Maintain and provide detailed records of daily calls and activities, customer discussions updates, on the CRM system.
• Provide first class customer service.
• Ensure all customer emergency contacts are maintained on the CRM system.
• Actively seek to exceed expectations, look for improvement and deliver within required timeframes.
• Operate in a professional manner representing the company with a very smart appearance, maintaining immaculate records and vehicle as set out by the business.
• Undertake any other tasks as reasonably required by the Line Manager or designated authority.

Skills and qualities we are looking for: 

• Flexible, pro-active approach with 'hands on' approach
• Good communication skills
• Basic understanding of PC hardware set-up
• Strong knowledge of Microsoft Office and Windows 10
• Ability to work in a team
• Any exposure to Windows Server and Networking would be desirable

Entry requirements: 

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Benefits: 

• A fast-paced and varied environment (we all enjoy what we do, making the most of our different skillsets, pulling together as a team and delivering great results for our customers) 
• A proactive approach to ongoing training to help you develop life-long skills 
• The opportunity to work in a pleasant location with good public transport links 
• Free parking on-site, if you drive and have your own transport
• A generous holiday allowance 

Future prospects: 

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.