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Claims Handler Apprentice with RPC

Employer
BPP PROFESSIONAL EDUCATION
Location
Bristol
Salary
£20000 per annum - 35 hours per week
Closing date
9 Feb 2023

View more

Specialism
Legal
Sector
Insurance
Role Type
Apprenticeship, Advanced
Start Date
March
Duration
18-24 months

Job Details

Duration of Apprenticeship:

 18 months

Job Description:

 

Day to day duties likely to include:

Completing a variety of claims operations tasks and challenges, including processing insurance claims notifications, collating information and documents relating to a claim, analysing claims notifications, liaising with relevant professionals, handling telephone queries and other administrative aspects

 

  • Reviewing insurance policy terms, identifying, investigating and escalating concerns to the relevant supervisor in a timely manner.
  • Building the knowledge and skills required to work as an Insurance Claims Handler through on-the-job learning; developing the capability to meet industry standards.
  • Creating a portfolio of work in line with apprenticeship end point assessment requirements.
  • Involvement in bespoke projects to assist the department and wider firm, such as preparing for audits, process improvement and systems updates.
  • Attending self-development meetings and completing work-based objectives in line with apprenticeship learning outcomes.
  • Understanding the internal Service Level Agreement (SLA)'s and Key Performance Indicator (KPI)'s of the team and ensure adherence to these standards.
  • Understanding Insurer requirements and complying with Insurer SLA's and KPI's.
  • Responsibility for the proactive management of a workload.
  • Responsibility for maintaining and ensuring the completeness, accuracy, quality and integrity of data on the electronic case management system for your caseload.
  • Supporting monthly and ad hoc reporting to Insurer clients.
  • Providing excellent customer service at all times, contributing to being a market leading claims function.
  • Build and maintain effective working relationships with colleagues, customers and other insurance professionals to ensure defined service levels are met and exceeded.
  • Ensure that quality assurance standards are achieved, and procedures followed to agreed standard.

 

The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol and travel to the London office may be required from time to time. The apprenticeship will take 18 months to complete.

 

Training Provided:

 As an Insurance Practitioner Apprentice with BPP, you will complete the Insurance Practitioner level 3 Advanced Apprenticeship. This apprenticeship is aligned to the Chartered Insurance Institute (CII) and uses an innovative and flexible approach to demonstrating competency in the workplace. Completion of the apprenticeship will result in the awarding of the CII Certificate (IF1/ IF2 and choice of IF3/ 4/ 10).

 

Qualification Requirements:

 5 GCSEs at grade 4 or above, including Maths and English

 

Personal Qualities & Skills:

 

Hardworking, enthusiastic and motivated

Good attention to detail

A commitment to learning and development

Excellent communication skills, both orally and in writing

Organised and efficient, able to work under tight timescales

Team Player, with the ability to deal with difficult or demanding situations and clients

Future Prospects:

We envisage there will be opportunities to work in the department as a Claims Handler following the apprenticeship.

Company

About BPP Professional Apprenticeships

BPP is one of the UK’s largest providers of professional apprenticeship training. They work closely with some of the UK’s leading employers including RBS, EY and Starbucks to create unique opportunities for apprentices.

Who Are BPP Professional Apprenticeships?

BPP have been delivering professional qualifications for over 40 years. Training over 80,000 leaners each year, across areas including law, management, accountancy, insurance, banking, nursing, healthcare and more.

What BPP Professional Apprenticeships Offers

BPP's programmes are developed in partnership with employers and respected professionals. Their programmes offer recognised professional qualifications, with a clear pathway from one level to the next – all the way up to chartered status. Regardless of position, almost anyone can get involved. From entry-level talent, to the most senior leaders. Through an apprenticeship you’ll have the opportunity to develop a stronger, wider and deeper skill set. 

Training

Once you’re on your apprenticeship, you will be surrounded by BPP’s experts. Including dedicated Coaches who will support you through your journey, and Tutors who will provide their expertise on your chosen course. BPP’s flexible delivery blends digital learning with a face-to-face approach, and in some cases peer-to-peer learning, to help minimise disruption in your working environment.

Company info
Website
Telephone
0161 244 6471
Location
BPP 5TH FLOOR, ST JAMES' BUILDING
79 OXFORD STREET
MANCHESTER
MANCHESTER
GREATER MANCHESTER
M1 6FQ
GB

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