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Customer Service Apprentice - Dental Services

Employer
NHS England Apprenticeships
Location
Aldershot
Salary
Competitive salary
Closing date
30 Jan 2023

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Job Details

Job summary

2023 could be your year, the year to start your career with the NHS!

Our Special Care Dental Service provide treatment to adults and children with a variety of needs including, learning and physical disabilities, dental anxiety and developmental disorders. Care will predominantly be carried out in our clinics but where possible, we will go out into community settings to ensure the patients comfort.

Working with us at our clinic in Cowes, Isle of Wight where you will learn general administration skills whilst supporting our business support and clinical teams with telephone queries, appointment bookings, ensuring our systems are kept up to date and providing positive customer service to any visitors to the team. Working days are Monday-Friday with hours to be discussed at the interview. As this is an apprenticeship, full time hours are needed to fulfil the requirements of the qualification.

After studying and learning on the job, you will qualify after 15 months with a Level 2 in Customer Service with the chance to apply for a permanent position within the service should you wish.

We can't wait to have you join us, making a difference to our communities.

Main duties of the job

Word processing of correspondence eg. letters, reports, forms, tables, agendas, minutes & presentation material using appropriate I.T. packages

To send letters & compose routine basic letters within sphere of responsibility.

To use Trust email & intranet systems as required

Answer daily enquiries made over the phone & in person, taking accurate messages. Ensuring messages are prioritised & passed on to the most appropriate person

To ensure that post is collected & distributed in accordance with local team agreement

Liaise with others on matters agreed within sphere of responsibility. On occasions may have to exchange confidential & sensitive information to team members

To maintain high standards of customer service by responding in a helpful & friendly manner to all interactions with colleagues, service users & other professionals

About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.

Date posted

13 January 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 a year

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

449-Team3-1035

Job locations

Cowes Special Care Dental Service

200 Newport Road

Cowes Isle of Wight

Isle of Wight

PO31 7ER

Aldershot Centre for Health

Hospital Hill

Aldershot

Hampshire

GU11 1AY

Job description

Job responsibilities

Carry out routine daily admin processes & which may involve retrieving information from electronic systems or from manual filing systems in accordance with Trust policies & procedures

Request & maintain levels of office stationery

Deal with maintenance requisitions, maintain the necessary paperwork & coordinate the ordering/delivery of supplies for the team when requested, seeking authorised signatory

Provide cover for absence & annual leave of other administrative staff if specified to do so by the Business Administrator.

Job description

Job responsibilities

Carry out routine daily admin processes & which may involve retrieving information from electronic systems or from manual filing systems in accordance with Trust policies & procedures

Request & maintain levels of office stationery

Deal with maintenance requisitions, maintain the necessary paperwork & coordinate the ordering/delivery of supplies for the team when requested, seeking authorised signatory

Provide cover for absence & annual leave of other administrative staff if specified to do so by the Business Administrator.

Person Specification

Qualifications

Essential

  • Educated to GSCE Grade 4 or above in English and Maths or equivalent standard


Experience

Essential

  • Experience using a computer and confident in using new systems.
  • Experience working to deadlines.

Person Specification

Qualifications

Essential

  • Educated to GSCE Grade 4 or above in English and Maths or equivalent standard


Experience

Essential

  • Experience using a computer and confident in using new systems.
  • Experience working to deadlines.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Solent NHS Trust

Address

Cowes Special Care Dental Service

200 Newport Road

Cowes Isle of Wight

Isle of Wight

PO31 7ER

Employer's website

https://www.solent.nhs.uk/join-us/ (Opens in a new tab)

Employer details

Employer name

Solent NHS Trust

Address

Cowes Special Care Dental Service

200 Newport Road

Cowes Isle of Wight

Isle of Wight

PO31 7ER

Employer's website

https://www.solent.nhs.uk/join-us/ (Opens in a new tab)

Company

Working for us We are 1.3 million strong We are from all walks of life We Are the NHS

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This creates a unique opportunity for people who want a varied, flexible and challenging career within a world-class culture.

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