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IT Support Apprentice (Arc IT Solutions)

Employer
Estio Training
Location
ST4 2DL, Stoke-on-Trent
Salary
Salary - £6.50 per hour
Closing date
16 Feb 2023

View more

Specialism
IT
Sector
Technology
Role Type
Apprenticeship
Start Date
Immediate
Duration
18-24 months

Job Details

Level 3 Information Communications Technician

Weekly hours worked - 37.5 Hours per week

About the company:

Arc IT provide a professional, bespoke and reliable virtual IT department for businesses, charities and educational organisations.

Our ability to understand the current and future business needs of your business, coupled with our outstanding customer service will help your business grow and flourish. We are experts in maximizing your existing IT infrastructure to help you achieve additional returns on your investment.

Brief job description:

Estio Training have an exciting new opportunity for an IT Support Apprentice with Arc IT Solutions based in Stoke on Trent.

Job Description:

An excellent opportunity has arisen for an Individual to join our fast-growing IT Company based in Stoke.

The role will be to deal with IT issues in a 1st line helpdesk role and you will be studying towards your IT Level 3 qualification.

While studying towards your IT Level 3 Qualification you will have full support from both the employer and the training provider.

Your duties and responsibilities in this role will consist of:

  • Provide exceptional first line support of PC equipment & Peripherals to existing clients.
  • Accurately diagnose an issue based on the information you have been given 
  • Resolve an issue efficiently and accurately. 
  • Maintain good communication with your clients and manager at all times.
  • Install and configure computer systems. 
  • Diagnose and solve hardware/software faults. 
  • Log customer/employee queries. 
  • Software Installation & support.
  • Complete Windows Installation & Reinstallation.
  • Email / telephone / enquiries.
  • General administration duties will also be required of you.

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Computer literate. Basic PC repair skills. Confident telephone manor. Customer service. Excellent Math and English. Enthusiastic. Proactive. Willing to learn. Wants to achieve. Excellent interpersonal and communication skills. Accurate and methodical. Highly advantageous month experience working in a helpdesk environment.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

Company

We are an IT and Digital apprenticeship provider, specialising in bringing high quality training to digital apprenticeships across England. We offer level 3 and 4 apprenticeships in IT, Software Development, Software Testing, Cyber Security, Data Analysis, Digital Marketing and Business Analysis.

We bring people together: we partner with employers to create digital apprenticeship opportunities, and work hard to find the talent to fill these roles.
We bring new skills to the nation: our trainers have all worked within the industry, so they’re the best people to transfer the skills you need.

We help you start your dream career: our digital apprenticeships provide you with the skills and qualifications, as well as the experience, you’ll need to kickstart your career in an industry you love

Company info
Telephone
01133 500 333
Location
Estio Training
Leeds House
2 New Lane
Leeds
LS11 5EB
GB

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