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1st Line Support IT Apprentice

Employer
Pescado (An Arrow Group Company)
Location
Pescado (An Arrow Group Company) Pescado Ltd, Bala House, Lakeside Business Village St. Davids Park, Ewloe Deeside Flintshire CH5 3XJ
Salary
TBC depending on experience
Closing date
31 Jan 2023

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Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Advanced
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

First point of contact and support for incoming calls and emails from customers
Complete and fully document all daily tickets
Diagnose and resolve technical issues
Setup of new laptops and desktop machines
Adhere to the password policies of each particular client
Ensure that all new equipment installed

Requirements

Skills

Motivated, keen interest in computers and software, reliable, good communication and listening skills, flexible, hands-on approach, organised, problem solve skills, responsive and adaptive

Qualifications

Desirably BTEC Level 2, but willing to consider applicants who haven't got the qualification but want to

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Coleg Cambria

Training provider course:
TBC

About the employer

Pescado (An Arrow Group Company)
Pescado Ltd, Bala House, Lakeside Business Village
St. Davids Park, Ewloe
Deeside
Flintshire
CH5 3XJ

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

First stage - phone call/teams Second stage - face to face on site

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