1st Line Support IT Apprentice
- Employer
- Pescado (An Arrow Group Company)
- Location
- Pescado (An Arrow Group Company) Pescado Ltd, Bala House, Lakeside Business Village St. Davids Park, Ewloe Deeside Flintshire CH5 3XJ
- Salary
- TBC depending on experience
- Closing date
- 31 Jan 2023
View more
- Specialism
- Other
- Sector
- Unspecified
- Role Type
- Apprenticeship, Advanced
- Start Date
- Ongoing
- Duration
- Undisclosed
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About the apprenticeship
Duties
First point of contact and support for incoming calls and emails from customers
Complete and fully document all daily tickets
Diagnose and resolve technical issues
Setup of new laptops and desktop machines
Adhere to the password policies of each particular client
Ensure that all new equipment installed
Requirements
Skills
Motivated, keen interest in computers and software, reliable, good communication and listening skills, flexible, hands-on approach, organised, problem solve skills, responsive and adaptive
Qualifications
Desirably BTEC Level 2, but willing to consider applicants who haven't got the qualification but want to
Language
Welsh Spoken Skills: No Welsh Written Skills: No
Course details
Training provider:
Coleg Cambria
Training provider course:
TBC
About the employer
Pescado (An Arrow Group Company)
Pescado Ltd, Bala House, Lakeside Business Village
St. Davids Park, Ewloe
Deeside
Flintshire
CH5 3XJ
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
First stage - phone call/teams Second stage - face to face on site
Duties
First point of contact and support for incoming calls and emails from customers
Complete and fully document all daily tickets
Diagnose and resolve technical issues
Setup of new laptops and desktop machines
Adhere to the password policies of each particular client
Ensure that all new equipment installed
Requirements
Skills
Motivated, keen interest in computers and software, reliable, good communication and listening skills, flexible, hands-on approach, organised, problem solve skills, responsive and adaptive
Qualifications
Desirably BTEC Level 2, but willing to consider applicants who haven't got the qualification but want to
Language
Welsh Spoken Skills: No Welsh Written Skills: No
Course details
Training provider:
Coleg Cambria
Training provider course:
TBC
About the employer
Pescado (An Arrow Group Company)
Pescado Ltd, Bala House, Lakeside Business Village
St. Davids Park, Ewloe
Deeside
Flintshire
CH5 3XJ
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
First stage - phone call/teams Second stage - face to face on site
You need to sign in or create an account to save a job.
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