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Service Receptionist

Watts Truck and Van
Watts Truck and Van Whittle Road, Leckwith, Cardiff Cardiff CF11 8AT
Apprenticeship rates
Closing date
4 Feb 2023

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About the apprenticeship


Main function is the effective operation of the Service Reception to ensure the efficient and profitable loading of the workshop.
Attain the highest standards of work within your Department.
Booking in work and controlling the loading register.
Raising job cards and ensuring the correct information is filled out.
Completing the correct details on job card envelope system.
To monitor credit control reports for the customer's status and to ensure work falls within the customer's agreed credit limit.
Monitor completed job cards and pass through to Administration Department ensuring that all job cards are accounted for.
Control and monitor factory recalls.
Liaise with Workshop Controller/Foreman on workshop loading, work-in- progress and any technical queries.
Plan and update service planners and records.
Liaise with customers giving information on job completion, new costs and taking names or order number, preferably both.
Updating menu pricing boards.
Liaise with the Sales Department regarding their requirements and organize effectively sale preparation work.
Ensure all telephone calls are dealt with efficiently, politely and to portray a “Good Customer Caring” Company.



Excellent verbal communication skills
Excellent written communication skills
IT literate


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:

Training provider course:
Customer Service Level 2

About the employer

Watts Truck and Van
Whittle Road,
CF11 8AT

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidates will be notified of interview as appropriate.

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