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First Line Support Apprentice (Antar Information Technology)

Employer
Estio Training
Location
M33 7AN, Sale
Salary
£11,000
Closing date
26 Feb 2023

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Specialism
IT
Sector
Technology
Role Type
Apprenticeship
Start Date
Immediate
Duration
18-24 months

Job Details

Level 3 Information Communications Technician

About the company:

Antar was established in 1984 with the aim of making quality bespoke software solutions affordable to small and medium size enterprises SME. Since then Antar has continuously grown and added a wide array of complementary products and services.

This enables us to address most SME requirements without the need for these businesses to involve multiple suppliers. We have a proven track record and a wealth of experience in providing solutions ranging from a single pc to large turnkey multi-user computer systems.

In addition to our ability to supply a large range of major brand hardware and software, our services include bespoke software development, consultancy, training and support. These services can be as simple as basic IT supplier through to full facilities management of your IT resources.

Brief job description:

Estio Training have an exciting new opportunity for a First Line Support Apprentice with Antar Information Technology an IT Consultancy based in Sale, Manchester.

Job Description:

The apprentice ICT Support Analyst is an important part of the Antar team. The successful candidate will be expected to provide operational and technical support to Antar’s varied customer base and Antar’s own internal systems in order to ensure the smooth and efficient running of the systems.

The job is not just one of fixing problems. It is to ensure that both our own and our customers’ systems run as smoothly and as efficiently as possible. We take a proactive approach to support and try to identify and fix issues before they become a problem.

In many instances, you will be the first point of contact, so a good understanding of customer care is essential. You must ensure that all requests that are assigned to you are dealt with efficiently and effectively, keeping the customer informed of progress, and logging resolutions for future reference.

Your duties and responsibilities in this role will consist of:

  • To assist our experienced IT technicians in the day-to-day running of our own computer systems.
  • To provide 1st and 2nd line technical support to Antar’s customers adhering to set SLA’s, recording all reported problems and resolutions using our Help Desk system.
  • To install, configure and maintain computer hardware.
  • Software installation, maintenance and upgrades.
  • Working alone with minimum supervision.
  • Maintaining customer and internal documentation.
  • Keeping abreast of latest technological developments in both hardware and software.
  • Installation, configuration and support of telephony systems.

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • To be capable of prioritising your workload.
  • To be flexible and to have the ability to work in a high-pressure environment.
  • To meet deadlines.
  • To be able to self-learn and independently problem solve.

Personal qualities:

We are looking for a trustworthy, reliable and tech savvy person, that’s willing to learn and develop into the role.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

Company

We are an IT and Digital apprenticeship provider, specialising in bringing high quality training to digital apprenticeships across England. We offer level 3 and 4 apprenticeships in IT, Software Development, Software Testing, Cyber Security, Data Analysis, Digital Marketing and Business Analysis.

We bring people together: we partner with employers to create digital apprenticeship opportunities, and work hard to find the talent to fill these roles.
We bring new skills to the nation: our trainers have all worked within the industry, so they’re the best people to transfer the skills you need.

We help you start your dream career: our digital apprenticeships provide you with the skills and qualifications, as well as the experience, you’ll need to kickstart your career in an industry you love

Company info
Telephone
01133 500 333
Location
Estio Training
Leeds House
2 New Lane
Leeds
LS11 5EB
GB

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