IT Engineer Apprentice (Prospere Learning Trust)

Level 3 Information Communication Technician

This is a permanent post, working 35 hours per week, term time plus an additional 6 weeks.

About the company:

Prospere Learning Trust was formed in September 2017 through the merger of two multi academy trusts. We currently employ over 900 staff and we believe that our staff play a vital role in achieving our vision. Great schools thrive because of the great people in them. The Trust currently comprises of 8 schools, including 4 mainstream high schools and 4 special needs schools (both primary and secondary) with further schools anticipated across Greater Manchester. With ambitious plans for growth and supporting academies to become the best they can be, every child is provided with the opportunity to develop the skills to be confident and successful.

Brief job description:

Estio Training have an exciting new opportunity for an Apprentice IT Engineer with Prospere Learning Trust, an Education Trust based in Manchester.

You will work under the direction of a Senior IT Engineer and the main contacts for this role are Head of IT Services, members of the IT Services Team, Headteachers, nominated IT lead in each school, SLT at each school, teaching staff, other support staff, students, and external technical support services.

Job Description:

Main purpose of the job:

• To provide specialist technical IT support across Trust Academies including the development and maintenance of infrastructure / resources and to provide general support to staff and pupils.
• To work collaboratively with all staff and parents/carers to support student well-being and promote the values of the Trust and each school.
• Under the direction of the Head of IT Services support the installation, maintenance, availability and security of the Trust-wide network, hardware, and software.
• To make a key contribution to the development of and support provided by the IT Services Team across all schools through the provision and delivery of a highly effective service.

Your duties and responsibilities in this role will consist of:

Main accountabilities:

• Being responsible for maintaining local IT infrastructure and supporting all aspects of teaching and learning, operational requirements, and administrative support, across each school and the Trust. Working alongside the IT Services Team in the provision and management of a comprehensive and responsive technical support service for local IT services and facilities by assisting users, overseeing the administration of accounts, and managing associated equipment. Supporting the development of technology for teaching, learning, communication, and administrative functions. Working collaboratively with all staff and parents/carers to support student well-being and promote the values of the Trust and each school. Assisting the IT Services Team to provide IT support to assigned sites across the Prospere Learning Trust. Under the direction of an IT Engineer / Service Manager, supporting the installation, maintenance, availability and security of the school’s network, hardware, and software. To monitor and respond to all tickets which are logged via the helpdesk across relevant sites. Initially resolving tickets with guidance from the IT Engineer but ultimately progressing to working independently and escalating only more complex tickets to the IT Services Team. To ensure classroom IT is maintained and ready to be used. This includes projector maintenance/configuration, interactive whiteboard connectivity and audio. To manage and assist as necessary in the setup of audio-visual equipment, as needed in assemblies, school performances, etc. To demonstrate and/or set up IT, media equipment and facilities as required by the school. Maintenance of staff devices, ensuring both software and hardware are working so lessons can be delivered. Maintenance of student devices. This will require termly checks on the iPad/laptop trolleys and IT suites to ensure they fully function for students to use. Ownership and maintenance of key day to day services, including but not limited to managed print hardware paper/toner stocks and fault fixes and software PaperCut, access control Inventry/Synel, WiFi guest access, CCTV systems, telephone systems. Managing and monitoring the schools e-safety/filtering software Impero, LanSchool, Smoothwall, including checking and adding/removing websites from relevant staff/student filters. Ensuring new and existing accounts are working within the school’s local network. Being able to re-image any device using the school’s reimaging solution. Arranging the collection and delivery of repairable items. Keeping an accurate and up to date asset register and arranging for disposal of equipment as per WEEE and school procedures/policies. To support the staff in low level training which will help their knowledge and use of IT within the school, including Cloud services such as Office 365 and Google Classroom. To act accordingly and respond quickly to any abuse to the IT infrastructure. Providing cover/additional support at non-primary locations within the Trust as directed by the Head of IT Services To participate in training and other learning activities and performance development as required.

All employees in the Trust are expected to:

Support the vision, values and objectives of the Trust and demonstrate a collaborative, team working approach to school and Trust improvement https://prospere.org.uk/about-us/vision-values. Take appropriate responsibility and action for safeguarding, be aware of confidential issues and maintain as appropriate. Be aware of and comply with policies and procedures relating to child protection reporting all concerns to an appropriate person. Promote and act in accordance with the Code of Conduct and all school / Trust policies including the Health and Safety Policy, Equality Policy and Data Protection Policy. Effectively represent the Trust when liaising with contractors and outside agencies/organisations. Demonstrate tact and diplomacy in all interpersonal relationships with the public, pupils, parents, and colleagues. Take responsibility for personal professional growth and development, keeping up to date with national research, engaging proactively with nationally recognised career frameworks and professional organisations. Demonstrate a commitment to continuous professional development and support the Performance Management process. Attend Trust and school events as required and make a positive contribution during such events. Attend regular meetings before and after Trust hours, including morning briefings. Carry out duties other than those listed in the job description under the direction of the headteacher where the post holder has appropriate qualifications and has received appropriate training. The Trust will endeavour to make any necessary reasonable adjustments to the job and the working environment to enable access to employment opportunities for disabled job applicants or continued employment for any employee who develops a disabling condition.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
• To have Attained a recognised IT qualification would be desirable.

Skills Required:

Knowledge and Experience

• Knowledge of current Microsoft Windows and Apple client operating systems.
• Basic understanding of computer network fundamentals and computer components.
• Experience and knowledge with Microsoft Office.
• Ability to manage maintenance and repair procedures.
• Good analytical and problem-solving skills.
• Ability to prioritise workload and operate without direct supervision.
• Ability to communicate effectively with all stakeholders.

Personal qualities:

• Enthusiastic and motivated.
• Excellent interpersonal skills.
• Exceptional customer service orientation.
• Self-motivation and personal drive to complete tasks to the required timescales and quality standards.
• The flexibility to adapt to changing workloads demands and new school challenges.
• Personal commitment to ensure services are equally accessible and appropriate to the diverse needs of the service users.
• Demonstrates a collaborative, team working approach focused on improvement and supporting the vision, values, and objectives of the organisation.
• Demonstrate a commitment to appropriate professional standards, including core policies relating to equality and diversity and child protection.
• Demonstrate a commitment to maintaining and developing professional knowledge and skills.
• Tact and diplomacy in interpersonal relationships with all stakeholders.
• To be flexible and able to adapt and prioritise appropriately.
• Effective staff motivation and development, including establishment of a positive performance management culture.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business.