Apprentice Administrator

Job summary

An exciting opportunity has arisen for an apprentice administrator to join the Cambridge and Peterborough NHS Foundation Trust (CPFT) South Administration Hub working within the Liaison Psychiatry administrative team based at Addenbrooke's Hospital.

The ideal person would be eager to progress and develop their career within the NHS. As the apprenticeship will be personalised to you, this can easily be achieved within the timeframe if you are driven to succeed. We can offer you a real insight into the overall running of a busy office working within a fantastic, dynamic, and friendly team.

Main duties of the job

Working hours Monday - Friday 09:00 - 17:00.

Duties include:

• Undertaking a range of clerical duties including, filing, photocopying, typing, scanning and uploading documents.
• Reception tasks including: receiving phone calls and visitors, and booking rooms.
• Arranging meetings and appointments as and when required.
• Accurately input and retrieve data on the relevant electronic system, in a timely manner in line with the standard operating procedures.
• Ensure good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone, convey messages and transfer calls as necessary while maintaining confidentiality atall times.
• Assist with maintaining stocks and supplies and use resources effectively, efficiently and economically.
• To communicate effectively and liaise with a wide range of staff, service users, and visitors.
• Use electronic patient records as appropriate and as instructed, maintaining confidentiality at all times.
• Typing of letters, summaries and reports.

About us

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Date posted

25 January 2023

Pay scheme

Other

Salary

£10,689 a year per annum pro rata

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

310-ASMH-4738264-B

Job locations

Addenbrookes Hospital

Hills Road

Cambridge

CB20QQ

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

• Undertake a range of clerical duties including, filing, photocopying, typing, scanning and uploading, franking of post.
• Accurately input and retrieve data on the relevant electronic system, in a timely manner in line with the standard operating procedures.
• Ensure good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone, convey messages and transfer calls as necessary while maintaining confidentiality at all times.
• Arrange meetings as and when required.
• Assist with maintaining stocks and supplies and use resources effectively, efficiently and economically.
• To communicate effectively and liaise with a wide range of staff, service users, and visitors.
• Use electronic patient records as appropriate and as instructed, maintaining confidentiality at all times.
• Provide a high quality reception service, receiving visitors and booking rooms.
• Typing of letters, summaries and reports.

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

• Undertake a range of clerical duties including, filing, photocopying, typing, scanning and uploading, franking of post.
• Accurately input and retrieve data on the relevant electronic system, in a timely manner in line with the standard operating procedures.
• Ensure good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone, convey messages and transfer calls as necessary while maintaining confidentiality at all times.
• Arrange meetings as and when required.
• Assist with maintaining stocks and supplies and use resources effectively, efficiently and economically.
• To communicate effectively and liaise with a wide range of staff, service users, and visitors.
• Use electronic patient records as appropriate and as instructed, maintaining confidentiality at all times.
• Provide a high quality reception service, receiving visitors and booking rooms.
• Typing of letters, summaries and reports.

Person Specification

Education/Qualifications

Essential

• Four GCSEs grade D or above including Maths and English or equivalent
• Willingness to work towards and complete Level 2 Customer Service Apprenticeship

Experience

Desirable

• Experience in a customer facing role
• Experience of working in a team
• Experience of working in an administration environment

Skills & Abilities

Essential

• Basic computer skills
• Good communication and interpersonal skills
• Able to work to deadlines
• Able to carry out tasks following instructions
• Able to demonstrate commitment to high quality care and service provision

Knowledge & Understanding

Essential

• Working knowledge of Microsoft Office Programmes (e.g Word, Excel, Outlook)

Person Specification

Education/Qualifications

Essential

• Four GCSEs grade D or above including Maths and English or equivalent
• Willingness to work towards and complete Level 2 Customer Service Apprenticeship

Experience

Desirable

• Experience in a customer facing role
• Experience of working in a team
• Experience of working in an administration environment

Skills & Abilities

Essential

• Basic computer skills
• Good communication and interpersonal skills
• Able to work to deadlines
• Able to carry out tasks following instructions
• Able to demonstrate commitment to high quality care and service provision

Knowledge & Understanding

Essential

• Working knowledge of Microsoft Office Programmes (e.g Word, Excel, Outlook)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Cambridgeshire and Peterborough NHS Foundation Trust

Address

Addenbrookes Hospital

Hills Road

Cambridge

CB20QQ

Employer's website

https://www.cpft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Cambridgeshire and Peterborough NHS Foundation Trust

Address

Addenbrookes Hospital

Hills Road

Cambridge

CB20QQ

Employer's website

https://www.cpft.nhs.uk/ (Opens in a new tab)