Apprentice Medical Secretary - Oncology and Haematology

Job summary

**14-month Fixed Term Contract - Apprenticeship** We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognized apprenticeship qualification.You will be enrolled with a local education provider and will be required to complete your Customer Service, Level 2 Programme within the duration of the placement.

The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas. Paperless processes are in place for chemotherapy treatments and in development for radiotherapy with a dedicated software system including electronic paper records.

The department has a year-on-year increase in new referrals and treatments and has recently expanded the radiotherapy and chemotherapy treatment areas.

Main duties of the job

You will be working across both specialties to support the delivery of administration services including typing, filing, scanning, copying, dealing with enquiries and processing patient information.

You will act as a point of contact for all communications between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between Consultants and patients as appropriate.

You will assist in the management of the office administration of the Consultant and designated Medical Staff and to provide an effective Secretarial/P.A. service, providing continuity of service during the Consultant and Senior Medical Secretary's absence.

Eligibility Criteria

All applicants must be:

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

• Good general standard of education
• 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills

As post holder, you will:

• Gain Customer Service, Level 2 qualification.
• Develop new skills and knowledgeand experience in the NHS.
• Work as part of a team.

Full time: 37.5 hours per week.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

26 January 2023

Pay scheme

Other

Salary

£8,092 a year per annum, £180.38 per week

Contract

Apprenticeship

Duration

14 months

Working pattern

Full-time

Reference number

234-22-M2056-C

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Job description

Job responsibilities

• Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
• Assist patients and their carers by arranging translation/ interpretation facilities via INTRAN.
• Attend to all communications, for example, emails, faxes, investigation results on a daily basis.
• Accurately transcribe all correspondence by touch typing from audio dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
• Adding patients to waiting lists as requested taking into account patients preference.
• Arrange urgent admissions direct from clinic, contacting the patient and liaising with Wards, Theatres and Clinics as necessary.

Please see Job Description for full details of job specification and main responsibilities.

Job description

Job responsibilities

• Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
• Assist patients and their carers by arranging translation/ interpretation facilities via INTRAN.
• Attend to all communications, for example, emails, faxes, investigation results on a daily basis.
• Accurately transcribe all correspondence by touch typing from audio dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
• Adding patients to waiting lists as requested taking into account patients preference.
• Arrange urgent admissions direct from clinic, contacting the patient and liaising with Wards, Theatres and Clinics as necessary.

Please see Job Description for full details of job specification and main responsibilities.

Person Specification

Qualifications

Essential

• 4 GCSEs at D/3 or above (or equivalent)
• Achievement of Functional Skills (Maths/English) will be a mandatory requirement

Experience

Desirable

• Previous experience of using Microsoft Office
• Previous experience of working in a team

Skills

Essential

• Customer care skills, diplomacy, sensitivity and ability to analyse situations
• Customer care skills, diplomacy, sensitivity and ability to analyse situations

Aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Person Specification

Qualifications

Essential

• 4 GCSEs at D/3 or above (or equivalent)
• Achievement of Functional Skills (Maths/English) will be a mandatory requirement

Experience

Desirable

• Previous experience of using Microsoft Office
• Previous experience of working in a team

Skills

Essential

• Customer care skills, diplomacy, sensitivity and ability to analyse situations
• Customer care skills, diplomacy, sensitivity and ability to analyse situations

Aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)