Apprentice Administration and Clerical Assistant

Job summary

The apprentice will be required:

To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all the training sessions for the programme whenever necessary. Undertake any necessary homework during the length of the course.

To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.

An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must always operate under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.

Main duties of the job

To operate within the local Standard Operating Procedures relevant to the area of work.

To maintain and input data onto relevant systems to store and retrieve information or to collate and report non-complex data.

To monitor the shared inbox and respond to all enquiries or escalate as appropriate.

To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner.

To provide admin support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationary, saving documents, prepare agendas, minute taking) and project support as directed by HR Project Officer.

To assist and/or deal with (as appropriate) enquiries and information requests whilst always maintaining confidentiality.

To provide admin duties in a professional, polite, and timely manner with attention to providing customer care of the highest standard.

Assist the admin team with greeting visitors to the department and notify the appropriate member of staff

Undertake surveys or audits.

To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by always wearing the Trust identity badge whilst at work.

To undertake statutory and mandatory training as required in accordance with Trust's policies and procedures.

To always maintain the rules relating to confidentiality.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Date posted

26 January 2023

Pay scheme

Other

Salary

£4.81 an hour per hour

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

225-CORP-4890435

Job locations

Hollybush House, New Cross Hospital

WOLVERHAMPTON

WV10 0QP

Job description

Job responsibilities

The apprentice will be required:

To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all the training sessions for the programme whenever necessary. Undertake any necessary homework during the length of the course.

To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.

An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must always operate under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.

Whilst in the development role the apprentice will work towards the following:

To operate within the local Standard Operating Procedures relevant to the area of work.

To maintain and input data onto relevant systems to store and retrieve information or to collate and report non-complex data.

To monitor the shared inbox and respond to all enquiries or escalate as appropriate.

To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner.

To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationary, saving documents, prepare agendas, minute taking) and project support as directed by HR Project Officer.

To assist and/or deal with (as appropriate) enquiries and information requests via face to face, MS Teams, telephone, and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst always maintaining confidentiality.

To provide administrative duties in a professional, polite, and timely manner with attention to providing customer care of the highest standard.

Assist the administration team with greeting visitors to the department and notify the appropriate member of staff

Undertake surveys or audits.

To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by always wearing the Trust identity badge whilst at work.

To undertake statutory and mandatory training as required in accordance with Trusts policies and procedures.

To always maintain the rules relating to patient confidentiality.

Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment.

Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.

Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.

Any other adhoc duties as and when required in line with service needs and commensurate within this training position.

Please see the Trust website for the full job description and person specification attached to the vacancy

Job description

Job responsibilities

The apprentice will be required:

To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all the training sessions for the programme whenever necessary. Undertake any necessary homework during the length of the course.

To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.

An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must always operate under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.

Whilst in the development role the apprentice will work towards the following:

To operate within the local Standard Operating Procedures relevant to the area of work.

To maintain and input data onto relevant systems to store and retrieve information or to collate and report non-complex data.

To monitor the shared inbox and respond to all enquiries or escalate as appropriate.

To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner.

To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationary, saving documents, prepare agendas, minute taking) and project support as directed by HR Project Officer.

To assist and/or deal with (as appropriate) enquiries and information requests via face to face, MS Teams, telephone, and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst always maintaining confidentiality.

To provide administrative duties in a professional, polite, and timely manner with attention to providing customer care of the highest standard.

Assist the administration team with greeting visitors to the department and notify the appropriate member of staff

Undertake surveys or audits.

To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by always wearing the Trust identity badge whilst at work.

To undertake statutory and mandatory training as required in accordance with Trusts policies and procedures.

To always maintain the rules relating to patient confidentiality.

Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment.

Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.

Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.

Any other adhoc duties as and when required in line with service needs and commensurate within this training position.

Please see the Trust website for the full job description and person specification attached to the vacancy

Person Specification

oGCSE English and Maths (or equivalent) at grades C or above (desirable)

Desirable

• GCSE English and Maths (or equivalent) at grades C or above (desirable)

Person Specification

oGCSE English and Maths (or equivalent) at grades C or above (desirable)

Desirable

• GCSE English and Maths (or equivalent) at grades C or above (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

Hollybush House, New Cross Hospital

WOLVERHAMPTON

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

Hollybush House, New Cross Hospital

WOLVERHAMPTON

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)