Digital Communications Apprentice

Job summary

Derby & Burton Hospitals Charity exists to support our hospitals help make our patients' lives better. As part of UHDB NHS Foundation Trust, the charity helps bring together five hospitals in Derby, Burton, Lichfield and Tamworth, to provide the highest quality care to patients across southern Derbyshire and south east Staffordshire. Our aim is to support the Trust in delivering outstanding care for local people helping them bring together the expertise of over 13,500 staff across five hospital sites.

To provide professional and comprehensive Digital Communications Administration Service for Derby & Burton Hospitals Charity ensuring the effectiveness of all communications and organisational systems at all times.

Closing Date: 09th February 2023

Interview Date: 23rd February 2023

Main duties of the job

• Provide a high standard of administrative support in own departmental area
• Monitor the generic charity inbox and ensure emails go to the relevant parties
• Provide effective communication across all boundaries to ensure the delivery of a comprehensive Administration service
• Assist in the maintenance of Derby & Burton Hospitals Charity website using Wordpress
• To ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained
• Undertake general administration duties in respect of own department requirements I.e. diary management, organising associated activities/paperwork, arrangement of meetings, taking meeting notes and producing agendas/minutes
• Prioritise own work schedule, to ensure an efficient and timely output within all areas of responsibility, to assist in achievement of quality and audit standards
• Ensure timely delivery of regular and ad hoc, data / information requested by the management team, producing reports as required
• Use of social media analytics to produce reports on effectiveness
• Assist in the supply of charity promotional materials and merchandise stock
• Assist in any additional related project work as directed

About us

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• Our hospitals see more than 4,000 outpatients daily
• We see more Trauma & Orthopaedic outpatients than any other Trust - over 3,300 per week
• An average 860 patients are seen in A&E every day - 6th largest in the country
• Our hospitals admit more than 220 emergency patients daily.
• We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
• We are one of only 5 Trusts nationally with more than 50 operating theatres
• We carry out more than 300 elective procedures each working day

Date posted

26 January 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 a year Per Annum

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

320-PLD-DCA-0051

Job locations

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification

Experience

Essential

• Experience of using Microsoft Office Packages including Word and Excel (or demonstration of knowledge by achievement of ECDL/CLAIT/ICT recognised digital skills accreditation)

Desirable

• Keen interest in marketing and social media
• Video editing and content creation
• Previous experience in a customer facing capacity
• Knowledge of GDPR or privacy guidelines

Skills

Essential

• Effective written and verbal communication skills
• Excellent interpersonal and team working skills
• Ability to work accurately with good attention to detail

Person Specification

Experience

Essential

• Experience of using Microsoft Office Packages including Word and Excel (or demonstration of knowledge by achievement of ECDL/CLAIT/ICT recognised digital skills accreditation)

Desirable

• Keen interest in marketing and social media
• Video editing and content creation
• Previous experience in a customer facing capacity
• Knowledge of GDPR or privacy guidelines

Skills

Essential

• Effective written and verbal communication skills
• Excellent interpersonal and team working skills
• Ability to work accurately with good attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)