Apprentice Patient Pathway Co-ordinator

Job summary

Independent Health Group is a small but expanding organisation that provides day case surgery in the community. We pride ourselves on providing high quality, patient centred care. Following two successful apprenticeships last year, we are again working with Wiltshire College & University Centre to offer a Level 3 apprenticeship in Business Administration, which may lead to a permanent job with us in about 18 months time.

The apprenticeship is based in our friendly Patient Administration team at our Head Office in Bath Business Park, Peasedown St.John, just outside Bath.

Main duties of the job

The role involves:

· Providing a first response to patient enquiries via phone, email or fax.

· Booking patient appointments and sending confirmation letters

· Maintaining records and managing waiting lists

· Liaising with clinical teams and external organisations

· Production and checking of clinic letters to referrers and patients

· Preparation and sending of onward referrals and funding applications

Obviously, as part of your apprenticeship we will support you with learning the skills needed to undertake the role and won't expect you to do everything from the start! You will be highly supported by our very friendly team and will be given a regular 1 to 1 meeting with the team leader, so that we can talk through any issues and monitor your growth and development in the role. You will need to be friendly and approachable with a good standard of English and basic computer skills.

About us

We believe that happy colleagues deliver better care and to this end we encourage a supportive and friendly team atmosphere, offer 1 to 1s for all staff members and have monthly team lunches and an office treat box. We strive to create an inclusive environment which nurtures the well-being of our employees whilst providing opportunities for development and progression.

You will have your own desk in a modern, airy office with free parking. Full on the job training will be provided.

Our staff benefits include:

· Working in a modern office building

· Free parking

· Additional days leave for birthday (weekdays only)

· Full on-the-job training & regular 1 to 1's to support staff

· Private pension scheme

Date posted

02 November 2022

Pay scheme

Other

Salary

£13,318.50 a year Salary includes one day paid leave per week for college work

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

U0043-22-6687

Job locations

8 The Office Village

Bath Business Park

Peasedown St John

BA2 8SG

Job description

Job responsibilities

We are hoping that the apprenticeship will lead to us being in a position to offer a full-time permanent job for the right candidate who is interested in progressing their career within a healthcare setting, in around 18 months' time. Independent Health Group is a small but rapidly growing, healthcare company that provides high quality day surgery in the community. We are looking for someone who is available to start as soon as possible The Patient Pathway Co-Ordinator role is a diverse role that is responsible for providing patients with the best possible administration journey from initial referral through to discharge back to the referring GP.

The role involves:

• Providing a first response to patient enquiries via phone, email or fax.

• Booking patient appointments and sending confirmation letters

• Maintaining records and managing waiting lists

• Liaising with clinical teams and external organisations

• Production and checking of clinic letters to referrers and patients

• Preparation and sending of onward referrals and funding applications

Obviously, we will support you with learning the skills needed to undertake the role and won't expect you to do everything from the start! You will be highly supported by our very friendly team and will be given a regular 1 to 1 meeting with me, so that we can talk through any issues and monitor your growth and development in the role.

Job description

Job responsibilities

We are hoping that the apprenticeship will lead to us being in a position to offer a full-time permanent job for the right candidate who is interested in progressing their career within a healthcare setting, in around 18 months' time. Independent Health Group is a small but rapidly growing, healthcare company that provides high quality day surgery in the community. We are looking for someone who is available to start as soon as possible The Patient Pathway Co-Ordinator role is a diverse role that is responsible for providing patients with the best possible administration journey from initial referral through to discharge back to the referring GP.

The role involves:

• Providing a first response to patient enquiries via phone, email or fax.

• Booking patient appointments and sending confirmation letters

• Maintaining records and managing waiting lists

• Liaising with clinical teams and external organisations

• Production and checking of clinic letters to referrers and patients

• Preparation and sending of onward referrals and funding applications

Obviously, we will support you with learning the skills needed to undertake the role and won't expect you to do everything from the start! You will be highly supported by our very friendly team and will be given a regular 1 to 1 meeting with me, so that we can talk through any issues and monitor your growth and development in the role.

Person Specification

Personal competencies

Essential

• Enthusiastic and hard working.
• Team player
• Ability to work to deadlines in a busy office
• Friendly and approachable telephone manner
• Ability to put patients/customers first

Qualifications

Essential

• All applicants will be required to take initial assessments in Maths & English.

Desirable

• GCSE Grade D or above in English and Maths

Experience

Essential

• None required. Training will be provided

Knowledge and skills

Essential

• Excellent ICT Skills
• Good telephone manner
• Organised
• Methodical
• Attention to detail
• Able to respect patient confidentiality

Person Specification

Personal competencies

Essential

• Enthusiastic and hard working.
• Team player
• Ability to work to deadlines in a busy office
• Friendly and approachable telephone manner
• Ability to put patients/customers first

Qualifications

Essential

• All applicants will be required to take initial assessments in Maths & English.

Desirable

• GCSE Grade D or above in English and Maths

Experience

Essential

• None required. Training will be provided

Knowledge and skills

Essential

• Excellent ICT Skills
• Good telephone manner
• Organised
• Methodical
• Attention to detail
• Able to respect patient confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Independent Health Group

Address

8 The Office Village

Bath Business Park

Peasedown St John

BA2 8SG

Employer's website

https://www.ihg.org.uk/ (Opens in a new tab)

Employer details

Employer name

Independent Health Group

Address

8 The Office Village

Bath Business Park

Peasedown St John

BA2 8SG

Employer's website

https://www.ihg.org.uk/ (Opens in a new tab)