Apprentice Business Administration Level 3

Job summary

The apprentice will be required to provide a comprehensive administrative support service to the Personal Assistant to Head Nurse Education, Post Registration PEF and administrative support to the Nurse Education Team.

The post holder will be required to demonstrate a significant level of initiative in organising his/her own workload, and in taking decisions and action, some of which will be without the immediate advice of Personal Assistant to Head of Nursing - Education

An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must operate at all times under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.

Apprenticeship Undertaken - Business Administration Level 3

Provider - Skills Training Ltd

Duration - 18 Months

Main duties of the job

To work closely and assist with the education team to promote a positive working environment which is dedicated to delivering high standards of education and training to students and staff at the trust in an efficient and effective manner. To deal with telephone enquiries, booking courses and handling queries of a complex nature. Liaise with departments regarding training requirements and keep accurate documentation and record keeping. To attend and take minutes of meetings as required.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as"Good"by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Date posted

27 January 2023

Pay scheme

Other

Salary

£4.81 an hour per hour

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

225-CORP-4949281

Job locations

building 12 nurse education department

new cross hospital

wolverhampton

WV10 0QP

Job description

Job responsibilities

1

To work closely and assist the education team to promote a positive working

environment which is dedicated to delivering high standards of education

and training to students and staff at the Trust, in an efficient and effective

manner.

2

To deal positively and promptly with internal and external enquiries via telephone or in person. Liaising with staff, pre-registration students and external partners as appropriate. Handle enquiries of a more complex nature, dealing with them as required and referring any matters beyond the post holders reasonable knowledge and experience to Personal Assistant or appropriate team member. i.e. Pre Registration Education Manager.

3

Liaise professionally with all departments and visitors to the department including external partners regarding student placements. To ensure all information and messages received are communicated efficiently and accurately. To maintain effective communication systems within the department

4

To produce accurate and high quality type written material, with a low rate of error using a word processor/computer.

5

To effectively time manage and prioritise workload by managing own diary

and meeting deadlines to ensure service delivery is maintained.

6

To be responsible for ordering stationary and monitoring and maintaining stock levels. To accurately create records and update information onto the computerised systems ( i.e. E series ordering) .

7

To accurately input data and update existing excel spread sheets for the Trusts mentor database and other pre-registration databases.

8

To attend and take minutes of meetings as required

9

To actively suggest new ways of working and implement new ideas to improve systems of work.

10

To exercise judgement when processing student nurse placement evaluation forms extracting qualitative data as requested to meet strict deadlines.

11

To accurately update student activity excel spread sheets. To be responsible for incoming mail for the department and bringing this and other relevant matters to the timely attention of the appropriate person. In addition, act promptly and appropriately to all e-mail correspondence

12

Respond in a professional and sensitive manner when dealing with confidential issues to students, staff and other agencies.

13

Organise room /venue bookings for meetings and pre-registration teaching and learning sessions (i.e. mentorship updates).

14

To maintain efficient filing systems both paper and electronic in line with the Data Protection Act and information governance standards.

15

To operate a pro-active bring forward system; ensuring papers are available as needed and planning systems are in place.

16

To undertake photocopying, faxing for the department.

17

To arrange meetings with internal and external bodies ensuring that these meeting come together in a timely manner.

18

To participate in local audit.

19

To cooperate with the introduction of new procedures, policies or technology, including assisting team leads with implementation. To develop and implement local office procedures.

Communication

21

To participate in team meetings as appropriate

22

To explain administrative procedures to students.

General

23

To maintain confidentiality and security of information at all times.

24

To carry out your responsibilities with due regard to the Trusts Health and Safety Policies and to be familiar with the policies and procedures governing the working environment.

25

Attend and participate in regular staff meetings.

26

To comply in accordance with all Trust policies and procedures

27

To participate in the Directorates appraisal system.

29

To participate in appropriate training as and when required and show commitment to continuous improvement and development.

30

To undertake any other duties as required in accordance with the grade and nature of the post

This Job Description is a guide to the tasks involved with the post and is not exhaustive. Subject to the needs to the service, the contents of the Job Description for this post may be amended in consultation with the post holder.

Job description

Job responsibilities

1

To work closely and assist the education team to promote a positive working

environment which is dedicated to delivering high standards of education

and training to students and staff at the Trust, in an efficient and effective

manner.

2

To deal positively and promptly with internal and external enquiries via telephone or in person. Liaising with staff, pre-registration students and external partners as appropriate. Handle enquiries of a more complex nature, dealing with them as required and referring any matters beyond the post holders reasonable knowledge and experience to Personal Assistant or appropriate team member. i.e. Pre Registration Education Manager.

3

Liaise professionally with all departments and visitors to the department including external partners regarding student placements. To ensure all information and messages received are communicated efficiently and accurately. To maintain effective communication systems within the department

4

To produce accurate and high quality type written material, with a low rate of error using a word processor/computer.

5

To effectively time manage and prioritise workload by managing own diary

and meeting deadlines to ensure service delivery is maintained.

6

To be responsible for ordering stationary and monitoring and maintaining stock levels. To accurately create records and update information onto the computerised systems ( i.e. E series ordering) .

7

To accurately input data and update existing excel spread sheets for the Trusts mentor database and other pre-registration databases.

8

To attend and take minutes of meetings as required

9

To actively suggest new ways of working and implement new ideas to improve systems of work.

10

To exercise judgement when processing student nurse placement evaluation forms extracting qualitative data as requested to meet strict deadlines.

11

To accurately update student activity excel spread sheets. To be responsible for incoming mail for the department and bringing this and other relevant matters to the timely attention of the appropriate person. In addition, act promptly and appropriately to all e-mail correspondence

12

Respond in a professional and sensitive manner when dealing with confidential issues to students, staff and other agencies.

13

Organise room /venue bookings for meetings and pre-registration teaching and learning sessions (i.e. mentorship updates).

14

To maintain efficient filing systems both paper and electronic in line with the Data Protection Act and information governance standards.

15

To operate a pro-active bring forward system; ensuring papers are available as needed and planning systems are in place.

16

To undertake photocopying, faxing for the department.

17

To arrange meetings with internal and external bodies ensuring that these meeting come together in a timely manner.

18

To participate in local audit.

19

To cooperate with the introduction of new procedures, policies or technology, including assisting team leads with implementation. To develop and implement local office procedures.

Communication

21

To participate in team meetings as appropriate

22

To explain administrative procedures to students.

General

23

To maintain confidentiality and security of information at all times.

24

To carry out your responsibilities with due regard to the Trusts Health and Safety Policies and to be familiar with the policies and procedures governing the working environment.

25

Attend and participate in regular staff meetings.

26

To comply in accordance with all Trust policies and procedures

27

To participate in the Directorates appraisal system.

29

To participate in appropriate training as and when required and show commitment to continuous improvement and development.

30

To undertake any other duties as required in accordance with the grade and nature of the post

This Job Description is a guide to the tasks involved with the post and is not exhaustive. Subject to the needs to the service, the contents of the Job Description for this post may be amended in consultation with the post holder.

Person Specification

essential

Essential

• GCSE English and Maths at c or above (or equivalent)
• Some understanding of the apprenticeship role
• Competent computer user
• Competent to process basic clerical tasks accurately

Desirable

• Flexible approach to work duties and working hours when required

Person Specification

essential

Essential

• GCSE English and Maths at c or above (or equivalent)
• Some understanding of the apprenticeship role
• Competent computer user
• Competent to process basic clerical tasks accurately

Desirable

• Flexible approach to work duties and working hours when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

building 12 nurse education department

new cross hospital

wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

building 12 nurse education department

new cross hospital

wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)