Apprentice - Temporary Staffing Administrator

Job summary

There cannot be a better place to work for than The Royal Wolverhampton NHS Trust.

We are currently recruiting to the post of Apprentice to work within the Non-Medical Temporary Staffing Services.

The Temporary Staffing Services provide services for all flexible work for clinical and non-clinical staff across all sites. Opening hours are Monday to Friday 9 am to 5 pmand 10 am to 4 pm on Weekendsand Bank Holidays.

Main duties of the job

• Join our friendly and supportive environment
• Bring your ambition, knowledge, skills and experience into the Department
• Have excellent communication skills
• Team player
• Have the ability to work in a fast paced environment
• Have good knowledge and experience of Microsoft Office packages
• Pledge to our values to be Safe and Effective, Kind and Caring and Exceeding Expectations.
• Must be able to multi task as priorities and tasks can change at short notice

A high proportion of the role consists of dealing with a large volume of incoming and outgoing calls alongside using our in house computer systems to assist with troubleshooting therefore excellent customer/multitasking skills are essential.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Date posted

27 January 2023

Pay scheme

Other

Salary

£4.81 an hour per annum

Contract

Apprenticeship

Duration

12 months

Working pattern

Full-time

Reference number

225-CORP-4899044

Job locations

New Cross Hospital

Wolverhampton

WV10 0QP

Job description

Job responsibilities

Please be advised due to apprenticeship funding rules, you are not eligible to be consider for this apprenticeship if you are:

• Already qualified at the same or higher Level qualification and in the same subject area (NVQ, QCF, HND etc)
• Currently undertaking another apprenticeship or in receipt of any other DE funding
• You current hold a higher level qualification (including previous apprenticeship).

However if the apprenticeship will allow you to acquire substantive new skills and you can evidence that the content of the training is materially different from any prior qualification or a previous apprenticeship, we will fund an apprenticeship at the same or lower level than the qualification you currently hold.

Please note if youre shortlisted and have not achieved GCSE Maths or English (or equivalent) at minimum Grade C, you will be required to attend an initial assessment prior to face-to-face interview. If you have stated that you have achieved the minimum requirement, you will be asked to show certificate proof of this at interview

Apprenticeship undertaken - Customer Service Practitioner Level 2

Provider Skills Training UK

Job description

Job responsibilities

Please be advised due to apprenticeship funding rules, you are not eligible to be consider for this apprenticeship if you are:

• Already qualified at the same or higher Level qualification and in the same subject area (NVQ, QCF, HND etc)
• Currently undertaking another apprenticeship or in receipt of any other DE funding
• You current hold a higher level qualification (including previous apprenticeship).

However if the apprenticeship will allow you to acquire substantive new skills and you can evidence that the content of the training is materially different from any prior qualification or a previous apprenticeship, we will fund an apprenticeship at the same or lower level than the qualification you currently hold.

Please note if youre shortlisted and have not achieved GCSE Maths or English (or equivalent) at minimum Grade C, you will be required to attend an initial assessment prior to face-to-face interview. If you have stated that you have achieved the minimum requirement, you will be asked to show certificate proof of this at interview

Apprenticeship undertaken - Customer Service Practitioner Level 2

Provider Skills Training UK

Person Specification

Qualifications/Experience

Essential

• GCSE English and Maths (or equivalent) at grades C or above

Desirable

• Communication - Customer Service - Positive about duties

Communication

Essential

• Able to talk to customers in a professional manner and provide excellent customer service

Desirable

• Positive about the duties associated with the role

Person Specification

Qualifications/Experience

Essential

• GCSE English and Maths (or equivalent) at grades C or above

Desirable

• Communication - Customer Service - Positive about duties

Communication

Essential

• Able to talk to customers in a professional manner and provide excellent customer service

Desirable

• Positive about the duties associated with the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)