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Income Recovery Apprentice

Employer
Solihull Metropolitan Borough Council
Location
Council House, Manor Square, Solihull, B91 3QB
Salary
£20,812.00 annually
Closing date
31 Jan 2023

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Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
March
Duration
Permanent
What will the apprentice be doing?
  • Deal with all recovery correspondence from reminder stage onwards
  • To progress Council Tax and Non Domestic Rate debt recovery by making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the customer
  • To progress Housing Benefit Overpayments and Sundry Income debt recovery by making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the customer
  • Deal with debt recovery enquiries on the telephone as required. Process and monitor arrangements, attachments to benefits and attachments to earnings taking the appropriate action where necessary
  • Review reports to ensure unpaid debts are progressed through the recovery process
  • Review customers income and expenditure to agree affordable repayment plans
  • To take the necessary action to trace debtors that have left with no forwarding address and update accounts as appropriate. Where necessary arrange for any write off action to be processed
  • To carry out the appropriate checks with regard to cases that will be sent to enforcement or collection agents
  • To deal with cases returned from enforcement or collection agents
  • Liaise with other sections of the Council, enforcement/collection agents and other outside bodies as required
  • Take the appropriate action to prepare court cases for Housing Benefit Overpayment and Sundry Income debts
  • Have a working knowledge of the computer system and be aware of the impact the inputting of information has on other systems
  • Adapt to new methods, techniques and procedures as they are introduced
  • Any other appropriate duties as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?
  • Level 4 Training in Revenue Benefits and Welfare.
  • Delivered through monthly workshops

What is the expected career progression after this apprenticeship?
  • Possibility of permanent role on succesful completion


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Administrative skills, Team working

Qualifications

GCSE or equivalent any (Grade 4 and above) Essential
GCSE or equivalent any (Grade 4 and above) Essential
GCSE or equivalent English (Grade 4 and above) Essential
GCSE or equivalent Maths (Grade 4 and above) Essential

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