Apprentice Peripatetic Ward Clerk

Job summary

****Apprentice Wage for Age***
Apprentice Peripatetic Ward Clerk - Apprentice Minimum Wage for Age

16 months fixed term apprentice

Hours between 7.00am - 5.00pm across 5 days including weekends and bank holidays

Are you interested in starting your career with Tameside and Glossop Integrated NHS Foundation Trust?

Do you want to earn whilst you learn and gain a qualification?

This is an ideal opportunity to learn within the work place; you will supported by a tutor to gain a Business and Administrationqualification and if you have not already achieved Maths, English and ICT we will include Functional Skills Level 2 qualifications. The salary will be National Minimum Wage for Age, all placement and course fees will be paid for by the Trust over a fixed term contract for the duration of completion of the qualification; which will be a minimum of 16 months.

We are currently looking for an enthusiastic individual to join our Ward Administration service as an Apprentice Peripatetic Ward Clerk to provide administrative support to the Inpatient wards and departments within Tameside & Glossop Integrated Care Organisation NHS FT

Previous hospital or administration experience is not required however to be considered you must not hold a degree or a level 4 equivalent qualification, or be in current education.

Shifts will vary from week to week but a rota is provided so shifts are known in advance.

Main duties of the job

As an Apprentice Peripatetic Ward Clerk you will be required to support the multi-disciplinary teams across the wards that comprise of mainly registered Nurses and Health Care Assistants as well as Consultant Physicians and Surgeons and other Health Care Professionals such as Physiotherapists and Occupational Therapists who also attend the wards to give treatment to patients. You will also provide cover and support to other administration staff within the service.

Applicants should be excellent communicators with good telephone skills and have a positive approach to customer care. General office duties such as filing, faxing and email management will be required within the role. Our Inpatient wards are busy environments and the tasks you will be required to undertake will vary therefore no one day will be the same. This role requires an enthusiastic, competent, hardworking and proactive person to work within the team. It also requires someone who is able to deal with sensitive information in a confidential manner. In addition it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Date posted

30 January 2023

Pay scheme

Other

Salary

Depending on experience Minimum Wage for Age

Contract

Apprenticeship

Duration

16 months

Working pattern

Full-time

Reference number

245-ADMAPCSS-01-23

Job locations

Tameside Hospital

Fountain Street

Ashton Under Lyne

OL6 9RW

Job description

Job responsibilities

Confirm all recorded personal demographic details are correct and update for each patient admission/transfer/discharge

Ensure name bands are printed out for all patients

Provide verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance where required.

Answering telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.

Acts as first point of contact for the ward dealing appropriately with all communications and task allocated, including sensitive issues.

Liaises with patients, relatives and visitors in the department providing directions and information as required, obtaining the appropriate support when needed from the multi-disciplinary team.

Maintaining patient case notes throughout the admission ensuring efficient and accurate filing is complete on discharge or when patient is RIP.

Complete Discharge Tracker for each Discharge liaising with Clinical staff to ensure timely completion of Discharge Summaries.

Requesting and booking follow up appointments onto the clinical system. Communication and sending out appointment letters/discharge letters, completing electronic booking forms as required.

As directed by nursing staff, arrange for transport for Discharge/Transfer of patients.

Carrying out errands between departments

Maintaining stock and stationary levels including ordering, receiving and checking deliveries are accurate and reporting any discrepancies.

Establish and maintain effective filing systems

Assist with ward audits as required.

To participate in teaching, supervision and monitoring of new ward clerks as directed by Administration Manager.

Applicants must be eligible to work in England, be willing to undertake the required study to complete an Apprenticeship, and be committed to the learning journey. Ideally the successful applicant would hold English and Maths GCSE A-C/ grade 4 and above or Level 2 Functional Skills or be willing to work towards achieving these grades alongside the apprenticeship. You need to be over 16 years old and be resident in the UK/EU for the past 3 years (as per funding regulations for apprenticeships).

Job description

Job responsibilities

Confirm all recorded personal demographic details are correct and update for each patient admission/transfer/discharge

Ensure name bands are printed out for all patients

Provide verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance where required.

Answering telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.

Acts as first point of contact for the ward dealing appropriately with all communications and task allocated, including sensitive issues.

Liaises with patients, relatives and visitors in the department providing directions and information as required, obtaining the appropriate support when needed from the multi-disciplinary team.

Maintaining patient case notes throughout the admission ensuring efficient and accurate filing is complete on discharge or when patient is RIP.

Complete Discharge Tracker for each Discharge liaising with Clinical staff to ensure timely completion of Discharge Summaries.

Requesting and booking follow up appointments onto the clinical system. Communication and sending out appointment letters/discharge letters, completing electronic booking forms as required.

As directed by nursing staff, arrange for transport for Discharge/Transfer of patients.

Carrying out errands between departments

Maintaining stock and stationary levels including ordering, receiving and checking deliveries are accurate and reporting any discrepancies.

Establish and maintain effective filing systems

Assist with ward audits as required.

To participate in teaching, supervision and monitoring of new ward clerks as directed by Administration Manager.

Applicants must be eligible to work in England, be willing to undertake the required study to complete an Apprenticeship, and be committed to the learning journey. Ideally the successful applicant would hold English and Maths GCSE A-C/ grade 4 and above or Level 2 Functional Skills or be willing to work towards achieving these grades alongside the apprenticeship. You need to be over 16 years old and be resident in the UK/EU for the past 3 years (as per funding regulations for apprenticeships).

Person Specification

Education & Qualifications

Essential

• Working at no Less than Entry Level 3 on Initial Assessment (Maths, English and ICT)
• Keyboard Skills
• Basic knowledge of computerised systems

Desirable

• GCSE Maths, English and ICT A - D or equivalent

Experience

Essential

• Microsoft Word
• Microsoft Excel
• Good Verbal and Written Communication Skills
• Ability to plan and organise own workload
• Ability to work as part of a team or independently

Desirable

• NHS based systems e.g. Lorenzo, PAS or similar systems

Knowledge

Essential

• Organisational skills
• Good Telephone Manner
• Ability to maintain confidentiality
• Ability to work with speed and accuracy at all times
• Interpersonal Skills

Person Specification

Education & Qualifications

Essential

• Working at no Less than Entry Level 3 on Initial Assessment (Maths, English and ICT)
• Keyboard Skills
• Basic knowledge of computerised systems

Desirable

• GCSE Maths, English and ICT A - D or equivalent

Experience

Essential

• Microsoft Word
• Microsoft Excel
• Good Verbal and Written Communication Skills
• Ability to plan and organise own workload
• Ability to work as part of a team or independently

Desirable

• NHS based systems e.g. Lorenzo, PAS or similar systems

Knowledge

Essential

• Organisational skills
• Good Telephone Manner
• Ability to maintain confidentiality
• Ability to work with speed and accuracy at all times
• Interpersonal Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton Under Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton Under Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)