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Network Engineer Apprentice - St Anselm's College

Employer
ST ANSELMS COLLEGE EDMOND RICE ACADEMY TRUST
Location
MANOR HILL, PRENTON, CH43 1UQ
Salary
£18,000.00 annually
Closing date
10 Feb 2023

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Specialism
Engineering
Sector
Telecommunications
Role Type
Apprenticeship, Higher
Start Date
March
Duration
Permanent
What will the apprentice be doing?
  • Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed
  • Maintenance of firewall policies for both security and to create a safe browsing environment for users
  • Escalate support tickets to external third line support when necessary and work with them to find a solution
  • Maintain the school network build image (to deploy to desktops and laptops) on a regular basis to ensure it is up to date. This includes importing necessary driver packages, adding required software, removing obsolete software and editing the task sequences
  • The latest Windows operating systems also need to be imported and tested with the network build
  • Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch)
  • Regularly check systems to detect, diagnose and resolve basic faults. Interpret diagnostic information, prioritise resolutions and report more complicated faults to the Senior ICT Services Manager
  • Set up ICT equipment such as PCs, printers, laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly
  • Follow a proactive schedule of ICT maintenance across the college
  • Provide technical support for college events (e.g. assembly, open evening, parents' evening) where required
  • Oversee stage AV equipment and student technical assistance
  • Support staff and students with technical aspects of ICT. Provide information, advice and assistance for teachers, students and support staff on the use of ICT equipment, software (including Cloud-based applications) and associated procedures
  • Assist staff in solving any problems with the college's ICT systems and to liaise with the senior ICT services manager and external agencies/companies as necessary
  • Maintain a comprehensive database of all ICT support requests
  • Maintain an up-to-date inventory of ICT hardware
  • Responsible for ensuring that support incidents, problems, and requests for change are recorded according to the team's SLA:
    • Maintain (and configure when necessary) systems such as:
      • External web systems (room booker, kerboodle)
      • Wireless network
      • Anti virus software
      • Printers and photocopiers
      • Office 365 systems (Teams, Groups, shared mailboxes etc) and associated software

What training will the apprentice take and what qualification will the apprentice get at the end?

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L4 Network Engineer standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/network-engineer-v1-2

What is the expected career progression after this apprenticeship?

There may be opportunity to apply for a full-time role to progress with the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Ability to work independently, Willing to learn

Qualifications

GCSE or equivalent English Language (Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade 4 (C)) Essential

Things to consider

You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK.

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