Apprentice Clerical Officer

Job summary

The Apprentice Clerical Officer will provide efficient and confidential administration for Admissions

• Receive and process telephone messages in accordance with protocols.
• To action departmental post in a timely.
• Deal with enquiries from the general public and other disciplines of staff regarding queries from within the team.
• To deal with telephone calls, telephone messages and email enquiries from users of the service, efficiently and professionally.
• Display a professional attitude at all times when dealing with the general public and colleagues alike.
• To schedule patients' appointments that are attending the Pre-op department, allocating them to the appropriate member of staff and clinic.
• To gather correct patient notes to the correct department.
• To Cover any other jobs relevant to your role.

The post holder will also be expected to undertake a Level 2 Customer Service Apprenticeship.

This is a training post working full time (37.5 hours) across Monday to Friday. The post will come to an end on completion of the training programme, when it may become permanent as a Band 2 post.

Main duties of the job

• Provide administration support to the Admissions.
• Inputting and extracting information to and from computer based.
• Access other IT databases for previous involvement and obtaining information as necessary, liaising with Trust staff and other parties as necessary.
• Liaise with IT and other departments as required.
• Act as first point of contact for all communications to the department and deal with all such communications appropriately, including sensitive issues.
• Deal with enquiries from Trust staff, service users, patients and their relatives, outside organisations and the public. Both face to face and by telephone.
• Clerical duties within the department include typing, filing, processing incoming and outgoing mail - redirecting as required, photocopying etc.
• Sending receiving confidential internal and external e-mails.
• Order replacement photocopier and computer hardware as.
• Provide cover for colleagues in periods of absence.
• Attending meetings as required.
• Attend and participate in all training opportunities.
• Maintain the workplace in accordance with the Health and Safety at Work Act (1974) and comply at all times with the Trust policies and procedures.
• Any other tasks as requested by Line Manager / IDT Manager or Service.

About us

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information available by contacting covid-19.vaccine@wwl.nhs.uk where you can also ask about how to access vaccinations.

Date posted

06 February 2023

Pay scheme

Other

Salary

£9,405 a year National Minimum Wage for age

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time, Flexible working

Reference number

302-23-5002105SS

Job locations

Wrightington Hospital

Hall Lane

Appley Bridge

WN6 9EP

Job description

Job responsibilities

• Receive and process telephone messages in accordance with protocols.
• To action departmental post in a timely manner.
• Deal with enquiries from the general public and other disciplines of staff regarding queries from within the team.
• To deal with telephone calls, telephone messages and email enquiries from users of the service, efficiently and professionally.
• Display a professional attitude at all times when dealing with the general public and colleagues alike.
• To schedule patients appointments that are attending the Pre op department, allocating them to the appropriate member of staff and clinic.
• To gather correct patient notes to the correct department.
• To Cover any other jobs relevant to your role.

Job description

Job responsibilities

• Receive and process telephone messages in accordance with protocols.
• To action departmental post in a timely manner.
• Deal with enquiries from the general public and other disciplines of staff regarding queries from within the team.
• To deal with telephone calls, telephone messages and email enquiries from users of the service, efficiently and professionally.
• Display a professional attitude at all times when dealing with the general public and colleagues alike.
• To schedule patients appointments that are attending the Pre op department, allocating them to the appropriate member of staff and clinic.
• To gather correct patient notes to the correct department.
• To Cover any other jobs relevant to your role.

Person Specification

Qualifications

Essential

• Good standard of general education including Maths and English GCSE grade A-C or equivalent.

Desirable

• ECDL / Other IT qualification

Experience

Essential

• Experience in working in an administrative role/office environment
• Experience of working in a busy office environment.
• Experience of inputting data and obtaining reports from the software.
• Experience of working within the NHS or Social Services.

Desirable

• Experience of inputting data and obtaining reports from the software
• Experience of working within the NHS or Social Services.
• Experience of working in a busy office environment.
• Experience in working in an administrative role/office environment

Skills

Essential

• Good organisational skills
• Computer Literate
• Good written and verbal communication skills.
• Ability to organise work, to work unsupervised, adapting to changing priorities
• Ability to relate to people of all levels both internally and externally with tact and diplomacy.

Desirable

• Minute taking

Knowledge

Essential

• Good knowledge of Microsoft packages especially Word and Excel.

Additional

Essential

• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
• Flexible, hardworking, professional appearance and approach.
• Able to work as part of a team or independently.

Person Specification

Qualifications

Essential

• Good standard of general education including Maths and English GCSE grade A-C or equivalent.

Desirable

• ECDL / Other IT qualification

Experience

Essential

• Experience in working in an administrative role/office environment
• Experience of working in a busy office environment.
• Experience of inputting data and obtaining reports from the software.
• Experience of working within the NHS or Social Services.

Desirable

• Experience of inputting data and obtaining reports from the software
• Experience of working within the NHS or Social Services.
• Experience of working in a busy office environment.
• Experience in working in an administrative role/office environment

Skills

Essential

• Good organisational skills
• Computer Literate
• Good written and verbal communication skills.
• Ability to organise work, to work unsupervised, adapting to changing priorities
• Ability to relate to people of all levels both internally and externally with tact and diplomacy.

Desirable

• Minute taking

Knowledge

Essential

• Good knowledge of Microsoft packages especially Word and Excel.

Additional

Essential

• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
• Flexible, hardworking, professional appearance and approach.
• Able to work as part of a team or independently.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Wrightington Hospital

Hall Lane

Appley Bridge

WN6 9EP

Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Wrightington Hospital

Hall Lane

Appley Bridge

WN6 9EP

Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)