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IT Service Operative

Employer
Manchester Airports Group
Location
Manchester, Greater Manchester
Salary
£18,000
Closing date
7 Mar 2023

Job Details

  • Role: Technology Service Operative
  • Location: Manchester Airport
  • Function: Technology – IT Services
  • Apprentice Salary Starting at: £18,000
  • Contract information:
    • 36.25 Hours (Full Time)
    • Initial 18-month fixed contract starting May/June 23
    • Planned salary increases of no less than 10% throughout the apprenticeship (paid annually)

About us:

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

 

We’re all here on a journey ourselves, striving every day to help make air travel smoother, more seamless, connecting more people and goods with the world. As a team, we recognise the importance of what we do, supporting one another along the way. Together, we are the Journey Makers.

 

The role:

At MAG, Information and Communication Technology (ICT) Service Operative apprentice is responsible for providing technical support and maintenance for an organisation's computer systems, networks, and other technology-based equipment.

Our Service Operative Apprentice will also provide technical assistance to users, monitor network performance, and ensure security and data backup procedures are in place.

 

The goal of an ICT Service Operative is to ensure the smooth operation and maintenance of an organization's technology infrastructure, and to provide effective support to users. The successful applicant will receive on-the-job training from experienced ICT Service Operatives and participate in structured learning sessions to gain the skills and knowledge needed to perform the role effectively.

 

Your Learning:

On completion of the apprenticeship, you will be awarded with a Level 3 Information Communication Technician Apprenticeship. Below are some of the things you can expect from this apprenticeship opportunity:

  • Install software upgrades
  • Test and evaluate system performance
  • Use system data to identify solutions
  • Escalate problems in line with procedures
  • Use basic scripting to execute tasks
  • Carry out routine system maintenance checks
  • Follow the necessary security procedures

 

What are we looking for?

To become an ICT Service Operative Apprentice at MAG, it's desirable to have 8 GCSEs, including Maths, English, and ICT. You should have a basic understanding of computer hardware and software, including things like operating systems, networks, and security. It's also important to be able to diagnose and solve technical problems, have good communication skills, both written and verbal, and be able to explain technical issues to non-technical people. You should be detail-oriented and focused on quality and customer satisfaction and be willing to continuously learn and improve your skills with new technologies.

 

What benefits can we offer?

What can we offer in return? Great benefits as you would expect from a business the size of MAG – in the shape of a competitive salary and benefits package including 6% company contribution pension, 24 days holidays plus bank holidays, free parking, subsidised public transport, and a huge range of company discounts.

 

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such welcome applications from candidates from all diverse backgrounds.

 

MAG is a Disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

 

You can contact the team by emailing [email protected]

 

Advert will close once sufficient applications have been received.

Company

MAG is a leading UK airport group. We own and operate Manchester, London Stansted, and East Midlands airports. Our roles give you the opportunity to take on real work with a real impact, and to benefit from world-class training. Our airports are so much more than the place where your holiday starts! Contributing more than £3bn to the UK economy, our airports are 24/7 self-contained towns, with 6 million square feet of office space, high street shops, cafes, restaurants, parking, event locations and hotels (to name just some of our services). We will support the business in finding smarter ways to grow again, taking the opportunity to review, redesign or even replace the previous ways of working to ensure we are stronger post pandemic than we were before.

Company info
Website
Telephone
0161 662 1063
Location
Olympic House
Manchester Airport
Manchester
Greater Manchester
M90 1QX
United Kingdom

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