Medical Receptionist Aoorenticeship

Key Training
Huddersfield, West Yorkshire
£150 per week
16 Jan 2019
16 Feb 2019
Start Date
12-18 months

Apprenticeship summary Working week:

  • Monday - Friday, shifts TBC. Total hours per week: 30.00

Weekly wage:

  • £150.00

Expected apprenticeship duration:

  • 13 months

Apprenticeship level:

  • Intermediate Level Apprenticeship

Vacancy description:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. 

Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

  • Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Dealing with clinical waste
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter


Requirements and prospects Desired skills:

  • Good communication skills
  • Good manner
  • Good interpersonal skills and empathy
  • Speaks more than one language 
  • Good telephone manner 

Personal qualities:

  • Hard working
  • Driven
  • Enthusiastic 

Desired qualifications:

  • GCSEs at grades A-C/9-4 (or equivalent) in maths and English are desirable however not essential. 

Future prospects:

  • Chances of progression for the right candidate. 

Training to be provided:

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • In-house training to be provided by the employer 

Apprenticeship standard

  • Customer service practitioner

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