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Crew Member Apprentice

Lifetime Training
Ellesmere Port
£240.00 - 267.60 per week
Closing date
8 Mar 2023

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Hospitality & Travel
Role Type
Apprenticeship, Intermediate
Start Date
12-18 months

Job Details

This position is concerned with the daily operation and front line service provided to our guests ensuring all needs are met and that we exceed our guest expectations.


1. To be polite and friendly to both guests and crew at all times.

2. To follow the Tortilla standards of service at all times, as set out in Buddy training, on the job coaching and the buddy bible.

3. To ensure that all preparation (restaurant set-up) is completed on time and to the required standards as set out.

4. To have attended either a pre & post service briefings and have full knowledge/ understanding of the menu.

5. To understand how the till (POS) works and to enter all orders accurately and promptly on the system.

6. Responsible for taking food orders and the service of food & drinks.

7. Attend to guest's comments and complaints to a level of confidence, and to know when to contact the Supervisor/Manager.

8. To up-sell whenever possible.

9. To make sure that the restaurant and service areas are clean by following the cleaning rotas, and to report any problems.

10. Report poor food or food shortages to Supervisor/Manager.

11. To make sure that you arrive for work with good personal hygiene and that your uniform is clean and ironed so that it conforms to the Tortilla standards.

12. Report all Health and Safety risks, accidents and maintenance matters to Supervisor/Manager.

13. Be fully aware with the Fire Procedures

14. Follow Tortilla's house rules as well as the company's health and safety, emergency procedures and all other restaurant policies and procedures as detailed in the Crew Companion.

15. To work in co-operation with other crew members in order to constantly maintain Tortilla standards.

16. To attend in training within your probationary period.

17. To carry out all reasonable requests as per the restaurant management team

18. To maintain a positive attitude and seek to improve your job skills

19. To Smile! ...and to consistently deliver the above requirements with a sense of pride, purpose and care.

At Tortilla, you will be working towards a Hospitality Team Member Level 2 Apprenticeship over the course of 15 months.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669

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