Junior Operations Analyst (IT)
- Employer
- Kingfisher plc
- Location
- Southampton, Hampshire
- Salary
- 21,000
- Closing date
- 21 Mar 2023
We’re Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçtaş. We’re made up of over 78,000 passionate people, call over 1,300 stores home and operate in 8 countries. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And hopefully that’s where you come in!
We are looking for a Junior Operations Analyst (JOA) to provide round the clock, dedicated Level 1/2 Infrastructure monitoring support for all of Kingfisher’s banners. This is a key role to the incident management process, responsible for accurately identifying and reporting any issues on live service applications. In addition to monitoring, the JOAs are also responsible for performing initial problem determination and recovery prior to directing issues to the appropriate dedicated application and technology teams
In this role you will be monitoring IT production services of the operating companies that form Kingfisher PLC. Working with experienced team members to develop business knowledge, key capabilities, and essential skills in readiness for promotion to next role. We would like for you to have a genuine interest in Retail and how customer needs are changing, particularly online and be able to fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with technical support personnel.
Required Skills & Experience:
- An IT related College/University qualification
- Employment experience in IT and/or Retail would be beneficial.
- Good understanding of Microsoft tools, such as EXCEL/WORD
Dimensions:
- 12 Hour shifts (24x7x365). Days 07-30 to 19-30. Nights 19-30 to 07:30
- Overtime opportunities due to holidays and shift absence and workload
Personal Specification:
- Good general knowledge of IT software tools (EG: Microsoft Windows, MS Excel)
- Excellent communication skills – verbal and written.
- Ability to pick up new skills quickly.
- Good verbal and written communications skills
- Customer focus
- Self-motivated with ability to work effectively under pressure.
- Ability to work as part of a team
- Good organisational skills, attention to detail and good time management skills.
- Reliable and conscientious
Qualifications
- Excellent GCSE grades, emphasis in English & Maths
- An IT related qualification would be advantageous.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
This is an exciting opportunity to join our global business. In return, we provide an inspirational working environment, a competitive benefits package and opportunities to stretch and grow your career. Interested? Great, apply now!
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