IT Apprentice

Employer description:

Sunrise was established in 1994, and prides itself on being at the forefront of helping organisations to deliver services and manage business processes.

Our expertise and knowledge gained from working with such diverse clients.

Overview:

You will have the opportunity to advance and gain valuable skills and knowledge as you complete an IT systems and networking Azure Level 3 Apprenticeship.

Salary:

£13,000 per annum.

Purpose of the job:

You will be responsible for providing outstanding levels of support to our clients.

This is a great opportunity to be part of a dynamic team focused on providing excellent support and helping the business grow. There will be opportunities to progress your career within the company.

Duties of the role: [you will:]

• Deal with issues, questions and queries received via phone, email and the self-service portal Undertake root cause analysis, identifying and advising on solutions Provide day-to-day support to our external customers Provide first-line backing services to customers Reply to customer queries received via telephone, email and self-service portal Log and track all tickets and ensure the records are kept up to date Ensure that all tickets are dealt with in a timely and professional manner, ensuring that criteria are met Escalate issues to the correct support team in a timely manner with the correct information Raise problems and enhancement requests Create and manage knowledge base articles and documentation to ensure up-to-date information is available for customers Provide the highest levels of service and technical fault finding to internal and external customers at all times

The listing below are considered to either be beneficial to successfully undertake the duties of the post or are considered highly desirable.

Desired skills and qualities:

• Experience of dealing with customers Good verbal and written communication skills Good problem-solving skills Have previously worked with Microsoft Office and associated products The ability to work in a high-pressure environment while maintaining a cool and professional outlook at all times Are able to work as part of a team to resolve issues, but also work on your own

Entry qualifications:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you need be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Future prospects:

There is an opportunity to gain a full-time role at the end of apprenticeship, which will be discussed upon successfull completion.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.