Customer Service Administrator Apprentice

Employer Description

 This is a family business, started in France and now expanding across Europe. The UK office needs someone who wants to get into an international company with plenty of opportunity for progression. This is where mailboxes get interesting, and there’s a multitude of products to get to grips with. The company is also the sole suppliers of Brabantia products to the UK. Who knows where this career move could end up. 

Travel Information: Ashford International Railway Station (Stop R)
Bus10 28 min (18 stops) Ridgeway Terrace then
about 7 min walk.

Description of Vacancy

As part of the sales team, you’ll be responsible for delivering efficient administration support and excellent customer service to our clients. You will be dealing with customers, on the phones, emails and via social media.

We are a small but growing business so you will be required to get involved in all aspects of customer service to support our customer base and our office team. Duties will include:

• Provide excellent customer service via e-mail and telephone
• Day to day use of Microsoft Office- Outlook, Word and Excel and SalesForce
• Deal with orders and payments
• Provide customers with advice, guidance and support
• Helping with customer issues, after care and service recovery
• Social Media input
• Working closely with other team members to ensure everything is managed accurately

Wage

£210 per week.

Hours

Monday to Friday, 10am - 4pm, 1 hour paid lunch
20% paid time during working hours is given to complete training, referred to as "Off the Job Training"

Skills Required

• Excellent communication skills
• Excellent phone manners 
• Microsoft skills 

Personal Qualities

• Positive attitude with a strong work ethic
• Punctual
• Enthusiastic
• Well organised
• Excellent attention to detail
• Well-spoken

Qualifications Required

GCSE Level 4/5 (or Grade A-C) in English and Maths, or equivalent qualifications in these subjects.

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard - Customer Services Practitioner Level 2 Standard will establish an Apprentice's skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities. Regular work-based assessments/observations carries out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2022, the NMW for Apprentices is £4.81 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.