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Technical Support Analyst Apprentice

Employer
QA Apprenticeships
Location
EH2 1HJ, Edinburgh
Salary
£19,000 per annum.
Closing date
10 Apr 2023

View more

Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Advanced
Start Date
Immediate
Duration
12-18 months

Job Details

Employer description:
Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. 

Overview:
If you are looking for an exciting and unique opportunity, Computershare are currently seeking a Technical Support Analyst Apprentice to join the team in their global technology hub based in the centre of Edinburgh.

The Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. Technician's must develop a strong knowledge of all tasks associated with the role.

As an Apprentice Technician, you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient Apprentice through shadowing, training and increasing your service knowledge. 

Key Responsibilities:

  • Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets.
  • Provide First Contact Resolution by troubleshooting whenever possible using the knowledge base and other tools at your disposal.
  • Identify repeat incidents and highlight potential process improvements.
  • Learn how to complete user access requests, software installs and local hardware requests.
  • Build and maintain good working relationships with all teams across the organisation.
  • Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team.

What we are looking for:
Required skills:

  • Professional and courteous telephone manner.
  • Willingness to work flexible hours / shifts.
  • Strong verbal and written communication skills.
  • Team working
  • Able to learn new technologies and work in a technical environment.
  • Able to follow set processes & procedures and highlight potential improvements.
  • Understanding of Microsoft

Salary:
£19,000 per annum
It will increase to £26,000 per annum, depending / subject to performance.

Working week:
40hrs a week.
8-hour shift pattern. 
Between 8AM - 10PM, Monday – Friday.

Future Career Progression:
With Computershare your further career development is vital. 
Our Internal development program provides you with pathways into roles such as Application Support, Software Development, IT Security and many more.

Important information
QA’s apprenticeships are funded by the Skills Development Scotland agency. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Company

QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management

 

Company info
Website
Telephone
01753898736
Location
Rath House 55-65 Uxbridge Road
Slough
Berkshire
SL1 1SG
GB

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