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Apprentice IT Provisioning Administrator with BJSS

Employer
BPP PROFESSIONAL EDUCATION
Location
Leeds, West Yorkshire
Salary
9.23 per hour,37.5 hours per week
Closing date
15 Apr 2023

View more

Specialism
Administration
Sector
Unspecified
Role Type
Apprenticeship
Start Date
April
Duration
12-18 months

Job Details

Duration of Apprenticeship:

 15 months

Job Description:

BJSS is an innovative tech consultancy – a team of problem solvers. Since 1993 we’ve been finding better ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.

We bring together experts from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding outcomes for our clients, and a stimulating and rewarding environment for our people.

 

About the Role

You will work in Provisioning within the IT Service team, providing support to over 2000 employees. We are looking for someone who can keep up to the demand of working in a fast paced, busy environment. As a successful and growing organisation, our employees are often very technically skilled, and expect great service. We expect our IT Team to be able to think on their feet, apply learning from multiple sources and be highly organised.

Responsibilities will include, but not limited to:

• Triaging Helpdesk Tickets in the Provisioning queue to help other members of the Provisioning team.

• Organising, filing and managing invoices and liaising with our Accounts team on this.

• Raising purchase orders for all IT purchases.

• Being the point of contact for the accounts team for any PO and invoice queries

• Triaging and managing PO requests using Microsoft Forms and Excel.

• Updating internal IT systems including the helpdesk tickets, POs, Invoices and general Provisioning queries.

• Ad hoc projects to help improve the efficiency of the Provisioning and wider IT team.

• Answering email queries and communicating effectively with other teams.

• Holiday cover for other members of the provisioning team, as required

 

The key skills we are looking for are:

• Good organisational skills.

• Excellent attention to detail.

• Effective working within a team.

• Positive Attitude

• Self-Motivated

• Ability to Work in a Fast Paced, Busy Environment.

 

About You

To be successful in this role, we are looking for someone who:

• Demonstrate a positive can-do attitude with a mind-set of continuous improvement.

• Demonstrate a strong work ethic.

• Will be able to prioritise and focus on their own workload

• Will be a proactive and organised self-starter with excellent communication skills who is motivated to get the job done and be flexible in their approach

• Has excellent written and verbal communication skills

• Has excellent time management – is proficient in planning, organising and managing workload to maximise efficiency.

• Detail Handling - pays attention to detail and accuracy, ensures that activities and tasks are handled correctly and completed on time.

• A team player and communicator who engages peers to drive for continuous improvement

 

About the Team

We provide the IT hardware, infrastructure and application services internally to enable our people to deliver projects and services to BJSS’ clients. This encompasses, the networks, laptops, security and infrastructure services required to deliver a reliable IT service to a rapidly growing business of over 2000 people. Keeping pace with the growth is challenging, and ensuring our people are productive on their very first day is a key driver for everything the team does.

Many of our people are technical experts in their own fields, and this makes supporting those people more difficult than in many other environments. You will need to learn to recognise when to provide assistance and when to escalate problems in the most efficient manner.

The IT team has 4 core teams:

• Service Management – provide 1st line support, device deployment and collection, fulfil all standard service requests for hardware/software.

• Infrastructure – provide 2nd line support and implement core infrastructure and security solutions

• Applications – provide 2nd line support and manage/implement our line of business applications and reporting.

• Security – manage compliance and security across IT and BJSS’ client engagements

 

 

Some of the Perks

• A collaborative and inspiring environment working alongside some of the best tech people in the industry

• Hybrid working – you can vary your working location to allow you to collaborate better, feed your creativity, and take the time and space to focus when you need it

• Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles

• Flexible benefits allowance – you can spend on additional pension contributions, healthcare, dental and more…

• We partner with Lifeworks to offer wellbeing support to our employees

• Life Assurance (4 x annual salary)

• Giving back – the ability to get involved nationally and regionally with partnerships to get people from different backgrounds into tech

• 25 days annual leave plus bank holidays

• Discounts – we have preferred rates from dozens of retail, lifestyle and utility brands

• An industry-leading referral scheme

 

 

Training Provided:

 

As a Business Administration Apprentice with BPP, you will undertake the Business Administrator Level 3 Advanced Apprenticeship.

 

The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures and workplace support.

 

Qualification Requirements:

 5 GCSE's A-C

 

Personal Qualities & Skills:

 

Good organisational skills.

• Excellent attention to detail.

• Effective working within a team.

• Positive Attitude

• Self-Motivated

• Ability to Work in a Fast Paced, Busy Environment.

 

 

 

 

Future Prospects:

Chance to progress in to more technical roles within in the internal IT team or chances across other areas of BJSS.

Company

About BPP Professional Apprenticeships

BPP is one of the UK’s largest providers of professional apprenticeship training. They work closely with some of the UK’s leading employers including RBS, EY and Starbucks to create unique opportunities for apprentices.

Who Are BPP Professional Apprenticeships?

BPP have been delivering professional qualifications for over 40 years. Training over 80,000 leaners each year, across areas including law, management, accountancy, insurance, banking, nursing, healthcare and more.

What BPP Professional Apprenticeships Offers

BPP's programmes are developed in partnership with employers and respected professionals. Their programmes offer recognised professional qualifications, with a clear pathway from one level to the next – all the way up to chartered status. Regardless of position, almost anyone can get involved. From entry-level talent, to the most senior leaders. Through an apprenticeship you’ll have the opportunity to develop a stronger, wider and deeper skill set. 

Training

Once you’re on your apprenticeship, you will be surrounded by BPP’s experts. Including dedicated Coaches who will support you through your journey, and Tutors who will provide their expertise on your chosen course. BPP’s flexible delivery blends digital learning with a face-to-face approach, and in some cases peer-to-peer learning, to help minimise disruption in your working environment.

Company info
Website
Telephone
0161 244 6471
Location
BPP 5TH FLOOR, ST JAMES' BUILDING
79 OXFORD STREET
MANCHESTER
MANCHESTER
GREATER MANCHESTER
M1 6FQ
GB

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