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IT Support Technician Apprentice

Employer
QA Apprenticeships
Location
DE7 4AZ, Ilkeston
Salary
£16,000 per annum.
Closing date
3 Apr 2023

View more

Specialism
IT
Sector
Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
Immediate
Duration
12-18 months

Job Details

Who you’ll be working for:

Stability IT is modern and progressive company, experiencing a period of rapid expansion and requires additional talent to join their team.

Overview:

The main purpose of the role is to provide efficient first line technical support to their growing customer base.

Duties:

You will be responsible for:

  • Log calls on the IT Service Desk.
  • Maintain details of detected software/hardware problems.
  • Provide 1st line technical support: answer support queries either directly or via phone or e-mail.
  • Escalate with external support when necessary.
  • Support users in the use of computer equipment by providing necessary advice and appropriate level of support.
  • Maintain and update internal documentation and database systems in a timely manner.
  • Monitor the support ticketing system
  • Ensure timely feedback and set expectations with clients.
  • Any other ad-hoc duties as and when required by the business.

You will need to possess the following skills:

  • Excellent communication and interpersonal skills
  • Customer service experience
  • The ability to adapt to change
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • A strong knowledge of Microsoft based operating systems with emphasis on Windows desktop OS, Windows Server OS.
  • Experience with using and troubleshooting Microsoft Office.
  • Basic understanding of PC hardware set-up and configuration.
  • The ability to work as part of a team and on own initiative.

PLEASE NOTE: Due to the requirements of the role, a driving licence and own car is essential. 

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Working week:

37.5 hours per week,

Monday - Friday.

Future prospects:

Level 4 progression opportunities and a full-time role on successful completion of the apprenticeship.

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Company

QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management

 

Company info
Website
Telephone
01753898736
Location
Rath House 55-65 Uxbridge Road
Slough
Berkshire
SL1 1SG
GB

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