IT Service Desk Apprentice

Employer description: 

VIZST Technology is a privately owned technology company that provides organisations with the solutions they need to grow stronger and smarter. Our proven track record of expertise and experience combined with our drive for exceptional customer service speaks for itself with the range of clients we look after across many different sectors.

Our drive to build deep relationships and form close strategic partnerships ensures we design solutions with technology that delivers on the ambitions of our clients.

Overview:

We are now looking for an eager candidate to join us as an apprentice. 

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 

The Vizst service team is responsible for supporting and maintaining clients’ IT systems and for providing efficient desktop support to all business users.

The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries. 

Duties:

• Providing end-user, desktop support
• Supporting and maintaining MS Server/Desktops
• Supporting and maintaining Office 365 Solutions and GSuite Solutions
• Escalate IT issues within the team where necessary
• Setting up and configuring new laptops and desktops
• Installing authorised software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops, servers and network infrastructure and security devices are kept up to date
• Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems
• Incident and problem management
• Provide exceptional Service support to the business

What we are looking for:

Key qualities: 

• Communication: Excellent communication skills and a strong communicator at all levels including at senior business level
• Attention to detail: Has excellent attention to detail Calm: Remains calm and clear headed under pressure
• Organisation: Excellent organisational and prioritisation skills
• Proactive: Approach to work and to continuous improvement

Personal qualities:

• Good organisational, time management and prioritisation skills
• Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint)
• The ability to communicate confidently and clearly to customers both face to face and over the telephone
• Willingness to travel as required to other company sites for the purpose of onsite support

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Salary: 

£14,000 per annum.

Working week:

40hrs per week.

Benefits:

• 25 days holiday
• Free lunch on Wednesdays
• Additional benefits are available if an apprentice becomes a permanent employee

Future prospects: 

There is a potential opportunity for a full-time role and further career development upon successful completion of the apprenticeship.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.