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Network Engineer Helpdesk Apprentice

Employer
QA Apprenticeships
Location
NG21 0HJ, Mansfield
Salary
£18,000 per annum.
Closing date
14 Apr 2023

View more

Specialism
IT
Sector
Technology, Telecommunications
Role Type
Apprenticeship, Higher
Start Date
Immediate
Duration
12-18 months

Job Details

A bit about Atom IT...

They are one of the largest independent providers of IT services and solutions to SMEs and Education in Nottinghamshire supporting over 150 schools and businesses. They are committed to getting the very best value for their customers from a large network of suppliers - and through their own in-house solutions and expertise. They believe and foster an environment of real partnership with their customers providing the best solutions for their customers.

We believe that Tech helps us achieve things from the everyday to the extraordinary and we at Atom IT are at the forefront of it.

Overview:

The level 4 Network Engineer programme puts the power to learn in your hands. You’ll earn invaluable real-world skills and qualifications while earning a pay cheque too. Embrace the possibilities of a tech career with Atom IT, apply now.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Network Engineer plays an important role in making sure that happens.

Salary:

 £18,000 per annum.

Responsibilities:

  • Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
  • Visit client sites to resolve Network issues
  • Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
  • Follow standard operating procedures (SOPs) for daily / weekly recurring tasks
  • Follow all our security procedures and keep a vigilant eye for security Issues
  • Identify opportunities for improvement and make constructive suggestions for change
  • Contribute to the process of innovative change effectively
  • Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO

Helpdesk responsibilities:

  • Working with and supporting the team.
  • Provide first line helpdesk support to customers. 
  • To accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits. 
  • Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress. 
  • Handle multiple assignments simultaneously.
  • Implementation and provide ongoing support for SME and the Education sectors infrastructure solutions.

What we're looking for:

Desired skills and qualities:

  • A love of (and ability to) solve problems & challenges
  • Great communications skills, founded in being a good listener
  • An understanding of support tools, techniques and how technology is used to provide services
  • Strong understanding of operating systems, business applications, printing systems and network systems
  • A deep desire to deliver an amazing client experience
  • Knowledge of IT applications, software & hardware
  • The ability to speak both geek and human
  • IT literate – advanced user level
  • Willingness to learn and develop both personally and professionally
  • The ability to keep up with & adapt to the fast-paced IT world

The entry requirements for this programme are as follows:

  • an A-Level in ICT
  • OR an International Baccalaureate at Level 3 ICT
  • OR an A-Level 3 apprenticeship in a similar subject
  • OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Working hours:

Monday to Friday, 40 hours a week.

Perks...

  • A fast-paced and varied environment (we all enjoy what we do, making the most of our different skillsets, pulling together as a team and delivering great results for our customers)
  • A proactive approach to ongoing training to help you develop life-long skills
  • The opportunity to work in a pleasant location with good public transport links
  • £18,000 base salary with plenty of room for salary increases / progression opportunities
  • Free parking on-site, if you drive and have your own transport
  • A generous holiday allowance

Future prospects: 

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Company

QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management

 

Company info
Website
Telephone
01753898736
Location
Rath House 55-65 Uxbridge Road
Slough
Berkshire
SL1 1SG
GB

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