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Business Operations Administrator Apprentice

Professional Apprenticeships
BS1 4HW, Bristol (City Centre)
£14,000-£20,000 per annum
Closing date
12 Apr 2023

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Role Type
Apprenticeship, Advanced
Start Date
12-18 months

Job Details

This in an exciting opportunity to join an industry leading business with an exceptional reputation for developing and looking after their team.

Blackstar Solutions are looking for an apprentice to join their Operations team, providing administrative support including working with clients and colleagues to provide exceptional service. If you are driven, ambitious and want to work for an employer with a fantastic track record of supporting apprentices, this is the role for you!

As part of the Operations team, you will perform all business administration tasks including order delivery, as well as working with mobile customers. You will work closely with the Provisioning and Billing manager & other team members.

You will learn:

  • Assisting with all business administration tasks including data analysis, customer orders and managing stock
  • Answering inbound calls and transferring to colleagues when necessary.
  • Providing simple quotes for smaller clients
  • Processing small & simple orders accurately and in a timely fashion
  • Obtaining quotes & stock updates
  • Managing orders, including communicating with customers and suppliers on details regarding delivery, regular updates, and handovers once complete.
  • Working with suppliers and chasing for order progression to ensure delivery dates are met
  • Helping mobile customers with any issues
  • Assisting mobile customers with account management including regular service calls and monthly bill analysis.
  • Supporting the sales team to analyse potential new customer data for renewals, suggesting suitable mobile tariffs.
  • Providing good customer communications both written and orally.
  • Dealing with any potential customer escalations and highlighting any issues to the line manager.
  • Updating and maintaining the software system.
  • Completing billing admin tasks. Tracking renewals with suppliers

Personal Qualities

  • Ability to multi-task and switch priorities according to business needs
  • Strong professional communication skills
  • Strong attention to detail even under pressure
  • Appetite to take on challenges Ability to work on tight deadlines.
  • Good documentation management
  • Ability to work autonomously and as part of a wider team
  • Excellent organisational and administrative skills
  • Above all you must have a ‘can do’ attitude, be ambitious, hard-working, positive, friendly and outgoing to fit in with the team and company culture

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.

You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.

The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem-solving & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Blackstar have a great reputation for a strong team culture. Development of the team is important to them and there will be progression opportunities for the right candidate following successful completion of the apprenticeship. As a long-standing employer of apprentices who have gone on to achieve successful careers within the business, you will be well looked after by a team who want to help you reach your full potential.

Blackstar Solutions provide industry leading communications technology solutions to businesses. What sets them apart is their extensive industry experience which allows them to offer their clients the best possible advice and support. Their 5 star rating on Trustpilot is testament to how well they support their clients and deliver the exceptional service they are known for.

They believe that their company is only as good as their people and work hard to maintain a culture of support, development and fun!

As part of this friendly team, you can look forward to some fantastic perks such as a company laptop, regular socials, a bright, recently renovated office in Bristol City Centre, regular volunteering and a wellbeing and events program. Opportunities like this don’t come up often so apply today!


We're Professional Apprenticeships, a South West based apprenticeship provider, with a mission to help applicants find and secure their dream apprenticeship! 

Although we have over 50 years’ experience between us now, we were once former apprentices ourselves. So we know first-hand the possibilities unlocked by a well-planned apprenticeship.

There are many misconceptions about apprenticeships. Today young people visualise apprenticeships as a viable alternative to university. Over 8,000 local businesses employ apprentices to further develop their workforce.

We place more emphasis on the recruitment and matching process to ensure that both the young person and business can be sure they find the perfect match.

Check out our current apprenticeship vacancies now!

Find Us
0117 422 4000
Filwood Green Business Park, 1 Filwood Park Ln,

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