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Apprentice User Experience Specialist

Employer
SEVERN TRENT WATER LIMITED
Location
Severn Trent Water, Pride Park Business Park, Derby, DE24 8HY
Salary
£17,194.00 annually
Closing date
25 Mar 2023

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Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Degree
Start Date
August
Duration
Permanent
What will the apprentice be doing?

You'll be supported every step of the way, by your line manager and mentor.

You'll work towards delivering the best possible experience for users of our website, ensuring that the 'user experience' for individuals using our websites (or applications) is as efficient and pleasurable as possible.

Your aim will be to maximise user interaction through interface design and authoring.

You will learn how to develop your listening skills in order to critique yourself and innovate the existing methods of communication between us and our customers.

What you will learn:
  • Throughout the duration of this role, you will learn how to promote and apply content marketing effectively through the appropriate media channels, relationship management systems and communication platforms to ensure brand and cultural awareness are maintained throughout marketing strategies
  • You will also learn how to email market to encourage communication
  • You'll learn how to write and create content for the different audiences, online channels and create clear "Call to Actions" and user journey's
  • You'll learn how to manage interfaces and the supply network of the organisation and customer by applying the appropriate digital strategies and models available and whenever appropriate taking global engagements into account

What training will the apprentice take and what qualification will the apprentice get at the end?

Within our User Experience team you will complete the Level 6 Digital User Experience Apprenticeship standard, allowing you to develop the skills & experience required to become an expert within our User Experience team. You'll combine on-the-job learning with formal, nationally recognised development training. A Personal Development Plan will help drive your career progression, set, agreed & regularly reviewed with your line manager.

What we're looking for
We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long-term.

We'd love you to be someone with...
  • A 'can do' attitude - willing to get stuck in, take accountability for decisions and actions and who takes pride in their work
  • A love of variety in a role and ability to adapt to a dynamic, fast-paced working environment
  • Ability to quickly prioritise tasks and the initiative to dive head-first into problem solving
  • No two days are the same on the front line and not every day goes to plan, so you'll need to be quick to respond!
  • Excellent communication and collaboration skills and enjoy working with multiple teams
  • Ability to analyse and interpret information and effectively communicate this to different team members and audiences
  • Curiosity to learn quickly in a reactive and dynamic working environment
  • Level 2 Functional Skills in maths and English (if required).

What is the expected career progression after this apprenticeship?

By the end of this programme, you will take up a full time role in Severn Trent where you will be able to put your skills to action. Typical off scheme role:User Experience Specialist, User Research Specialist, Web Designer, Digital Content Producer, Digital Optimisation Analyst

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

A Level or equivalent any subject x 2 (Grade A-C) Essential

Things to consider

* Roles close on 24th March 2023 * Check your diary - assessments will run from 17th Apr - 12th May, over Zoom

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