Business Administration Apprentice with M&G plc

Duration of Apprenticeship:

 15 months fixed term contract

Job Description:

The Client Services Team is responsible for managing requests relating to the secured properties for each individual transaction in accordance with the legal procedures. The Team also reports to Lenders/Investors on the activity within the property pools.

The successful apprentice in the team will be involved in administering our database of properties, processing requests or movements of the relevant securities received from clients (typically the Housing Associations or their solicitors) and assist with reporting to clients on a periodic basis.

In order to give the candidate exposure to the full set of trustee services offered by the business, the successful candidate will also rotate across the other teams within the trustee business (eg finance, marketing, etc), thus gaining early exposure to a range of business experiences.

As a Trustee Client Services Apprentice, you will support the Client Services functions using a variety of different applications – you will be fully trained and supported to use each of these applications.

Your daily duties will include:

• Processing properties requests such as transfers, releases, and additions
• Processing property requests and posting to clients
• Logging the relevant requests on the applicable systems
• Assisting with the administrating and updating of the security property database
• Assisting with performing property reconciliations, identifying discrepancies across different sets of data and querying with clients accordingly
• Assisting with producing quarterly or biannual property reports for clients and responding to relevant queries
• Liaising with the accounting Team to ensure appropriate charging of the relevant activity
• Providing ad hoc admin support to the Team where required

Training Provided:

 As a Business Administration Apprentice with BPP, you will undertake the Level 3 Business Administration Apprenticeship. The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures, and face to face inductions and masterclasses

Qualification Requirements:

 As a minimum, candidate will have either 5 GCSEs or 2 A levels with good grades in Maths and English 4+. Alternatively, you will have 2 years of work experience in financial services industry.

Personal Qualities & Skills:

• Strong Excel spreadsheet skills. Desired but not essential experience with look up functions and troubleshoot faulty formulas
• Good and confident communication skills, both written and verbal
• High level of accuracy and good attention to detail
• Structured approach to work and very well organised. Ability to prioritise and meet deadlines
• Basic understanding of MS Office (Word, Outlook)
• Able to accurately transpose and extract data across different systems. Interest in data management and organisation
• A proactive Team player who is confident about working independently and can promptly escalate any issue
• Logical and analytical approach coupled with intelligence, passion and a drive to learn

The role would ideally be suited to a confident individual with a positive outlook and very good attention to detail, very strong organisation skills and a desire to learn and with an interest in a career in the Trustee business.

The successful applicant should enjoy working as part of a Team and be able to manage their time effectively and interact with different team members, also remotely where required.

The applicant would ideally have an inquisitive, can-do attitude and have an efficient approach.

Desired but not essential:

Previous experience in a client facing working environment

Future Prospects:

This is a fixed term contract for 15 months upon which the business may decide to retain, subject to the Apprentice performance, headcount and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.