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Customer Service Representative Apprenticeship

Employer
Babington
Location
G2 8LR, Glasgow
Salary
£18,525.00-£19,760.00 per year
Closing date
22 Apr 2023

View more

Specialism
Sales / Customer Service
Sector
Telecommunications
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months

Job Details

Are you looking for an exciting new opportunity in 2022?
Are you up for a new challenge to sharpen or develop new skills?
Are you passionate in helping others?

If this sounds like you - we are looking to add to our Supportive and Growing family at Bill Gosling Outsourcing.

Full Time Opportunities
37.5 to 40 hours / week
Monday – Friday ( Shifts between 8am and 8pm - occasional Saturday)
Work from Home / Work from Office Opportunities
Located in Glasgow City Centre
(5 min. from Central Station)

Our AMAZING Bill Gosling Outsourcing WORK CULTURE:

  • Increasing holiday entitlement (28 to 33 days / year)
  • “Birthday” paid time off
  • Opportunity to gain NVQ (National Vocational Qualification) and/or

SVQ (Scottish Vocational Qualification)

  • Annual prize giveaways (inclusive of all expense paid trip)
  • Rewards and Peer Recognition programmes
  • Well Being committee
  • Awareness programs
  • Workplace challenges
  • Supportive environment
  • Work-Life balance
  • Opportunity to win incentives
  • Healthy Working Lives – GOLD AWARD recipient
  • Ongoing support of local charities
  • Regular fund-raising events (i.e. bungee jumping, “pie your manager”

day, etc.)

  • Opportunities for career progression
  • Majority of our Production Leadership team started as an agent
  • Employee referral programme
  • Refer a friend / family and earn extra money for every referral hired
  • Casual dress code
  • Plus ----- All the coffee you can handle (in office only)

WHAT YOU WILL DO

  • Inbound / Outbound communications with customers through telephone / e-mail / chat / SMS / web-site
  • Provide 1st class customer service to help our customers resolve their accounts and offer additional support
  • Understand the clients products and services to help find the best solutions for the customer
  • Update customer files with appropriate information in the multiple databases available, as required

What will I learn?

Along with the full induction and training programme you will be working towards a Business Administration SVQ at SCQF L6. The SCQF Level 6 Business Administration apprenticeship is designed to equip those working in business and administration with the skills and knowledge they need to
demonstrate competence in their job role.

Learners on this programme have a broad range of activities with significant complexity, responsibility and autonomy, often in a supervisory or team-leading role.

What qualification or qualities are required?

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement

You must be able to communicate information with consistency and clarity, using active listening techniques in order effectively understand what the clients needs are.

Be able to break down a situation into smaller pieces to identify key issues, figuring out cause-and-effect relationships.

Provide superior service to both internal and external customers.

Can focus on desired outcomes, and the means by which they are achieved, by meeting or exceeding standards based on past performance, goals, and objectives, as well as the performance or achievements of others.

Works cooperatively and effectively with others to reach a common goal. Participates in group activities, fostering a team environment.

Company

Babington is a leading professional training course, apprenticeships and traineeships provider. Transform your career or organisation with us.

Company info
Website
Telephone
07796750246
Location
55 Colmore Row
Birmingham
West Midlands
B3 2AA
GB

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