Sales Support Executive Apprentice with M&G plc

Duration of Apprenticeship:

 14 months fixed term contract

Job Description:

This role presents a great opportunity to build a brilliant foundation knowledge on our wide range of propositions, working alongside talented individuals, and is a great place to work to support your career development and professional qualifications aspirations.

This apprenticeship will introduce you to an Adviser environment and will consist of the following duties:

• Dealing with enquiries from Financial Advisers by telephone and email
• Informing Advisers and their teams of our marketing and technical support available
• Chasing up outstanding queries and requirements
• Appointment making
• Obtaining client information from Financial Advisers for new business cases to allow the cases to progress smoothly
• Maintaining and building relationships with Advisers to obtain future business
• Educating Advisers on how to save time by becoming self-sufficient with our digital and product journeys
• Managing Adviser expectations in line with the business timescales
• Acting as a point of contact for escalated issues in relation to Financial Advisers

 Training Provided:

 As a Business Admin Apprentice with BPP, you will undertake the Level 3 Business Administration Apprenticeship. The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures, and face to face inductions and masterclasses

Qualification Requirements:

 As a minimum, candidate will have 5 National 5s or 2 Highers with good grades in Maths and English grades (A-C).

Alternatively, you will have 2 years of work experience in financial services industry

Personal Qualities & Skills:

• A passion to work with other people and ability to build relationships
• Effective communication skills, both written and verbal. Ability to interpret and articulate requirements
• The ability to work effectively as part of a team and on own initiative
• Good working knowledge of the Microsoft Office (Word, Excel, PowerPoint )
• Ability to work confidently in a deadline driven environment, remaining calm when handling queries, and able to ‘think outside the box’
• Good customer focus
• The ability to use initiative and learn to prioritise own workload
• Strong organisational skills. Ability to plan, prioritise and organise workload on an inter-daily basis, dynamically responding to the requirements of the role

We are looking for a confident individual with a positive outlook, can-do attitude and aspiration to want to progress.

Resilient, confident and enthusiastic.

The successful applicant will have strong desire to learn and a genuine interest in business and the financial services industry.

Applicants who succeed with us are self-motivated, capable of building and maintaining relationships and work effectively as part of a team.

The applicant would ideally have an inquisitive nature, be curious and demonstrate ownership.

Enjoys and thrives in helping others.

Future Prospects:

This is a fixed term contract for 14 months upon which the business may decide to retain, subject to the Apprentice performance, headcount and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.