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Front Office Apprentice

Employer
Hilton Hotel
Location
Reading, Berkshire
Salary
£10 p/h plus Hilton Benefits
Closing date
24 Apr 2023

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Specialism
Operations
Sector
Hospitality & Travel
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months

Job Details

WELCOME TO A WORLD OF OPPORTUNITIES Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking

 

Hourly rate: £10

 

A WORLD OF REWARDS

  • Free and healthy meals when on duty
  • Grow your Career your next position could be as a Night Manager or Assistant Front of House Manager
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Guest Experience Day 1 night stay with breakfast per year
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Free Parking
  • Modern and inclusive Team Member’s areas

 

 

As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Guest Service!
 

What will I be doing?

A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Working within the Front Office department;
    • Contribute to an overall exceptional guest experience from check-in through check-out
    • Telephone handling
    • Cash and Payment handling
  • Maintain high levels of guest service
  • Comply with Health and Safety and Food Hygiene regulations
  • Complete all aspects of the apprenticeship programme
  • Work a variety of shifts including early mornings, evenings and weekends
     

What are the desired skills?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Ability to work on your own or in teams
  • The ability to deal with enquiries in a professional and polite manner

What are the desired personal qualities?

  • A passion for hospitality and guest service
  • Willingness to learn
  • The ability to stay calm under pressure
  • Excellent grooming standards
  • Ability to work in a fast-paced environment

 

Company

WELCOME TO A WORLD OF OPPORTUNITIES – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

Whether you are looking to kick start or develop your career, Hilton will provide you with several career growth and learning opportunities.

FIND YOUR THING AT HILTON

Here at Hilton, our thing is hospitality and maybe it’s yours too. Hilton offers you the freedom and flexibility of finding that one thing that you can turn into an exciting career.

Our Team Members named us a great place to work in 24 countries including #3 in the UK and #1 in Ireland.

Each year, we ask our Team Members what excites them most about working at Hilton so we can build on the positive aspects of their experiences at work. Here’s what they have said:

The people I work with

When you pursue a career at Hilton, you’re part of a unique global enterprise characterised by the closeness of its team members.

Opportunities to grow my career

With us, you can find the opportunity at every step of you career that fits your unique skills and passions. We offer award winning programmes for apprenticeships, internships and graduates.

• Pride in the Hilton brand

Diversity is at the core of our Vision, Mission, and Values. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints.

• Connection with guests/customers

Team Members in our hotels work at the heart of our mission to be the most hospitable company in the world. Hilton has impacted billions of lives and thousands of communities around the world, bringing people and cultures together while expanding horizons and opportunities.

• Meaningful and fun work

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with innovative programmes.

• Special and Unique Benefits

Hilton offers you and your family the chance to take that dream vacation with our “Go Hilton Travel Discount Programme” with deep discounts at our hotels around the world.  

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

 

Hospitality Integrity Leadership Teamwork Ownership Now

 

Company info
Telephone
02076057637
Location
179-199 Holland Park Ave
London
London
W11 4UL
United Kingdom

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