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IT Helpdesk Degree Apprentice

£22,000.00 annually
Closing date
2 Apr 2023

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Role Type
Apprenticeship, Degree
Start Date
What will the apprentice be doing?
  • Effectively undertake basic IT support
  • Follow the systems and procedures
  • Deal with incoming emails and support requests in a timely and polite manner
  • Support the team to maintain accurate, timely and legible customer records covering both administrative and first line/second line technical support
  • Book in support requests with our team
  • Perform basic daily and weekly tasks
  • Turning on statistics dashboard daily
  • Provide weekly backups
  • Be a flexible and supportive member of the team
  • Always maintain strict confidentiality
  • Adhere with our core values and 'why'

What training will the apprentice take and what qualification will the apprentice get at the end?

This Professional Degree Apprenticeship is designed to produce future Digital and Technology Solutions Professionals and Leaders.

It has been awarded the Tech Industry Gold Accreditation by TechSkills, an organisation that brings together employers and universities to create highly skilled digital graduates.

The Digital and Technology Solutions Professional Degree Apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals. The Degree Apprenticeship is available in four specialisms:
  • Network Engineer
  • Software Engineer
  • IT Consultant
  • Data Analyst

This programme develops core technical skills, knowledge and behaviours for the development of innovative digital solutions.

Further specialism modules offer opportunities to develop technical areas of relevance to the learners' roles.

Who it's a good fit for?
  • New staff focussing on a plan to pursue a career associated with the technical department of the business
  • Existing staff wishing to expand their skills and career together with gaining academic skills and qualifications while studying to degree level
  • Existing staff that would benefit from a comprehensive personal development plan to advance their skills to a higher level

As part of their programme learners will complete:
  • Fourteen learning knowledge modules teaching theory and practical application. These are primarily taught online and are supported by classroom training workshops. Five modules are taught at level 4, five at level 5 and four at level 6
  • Work-based portfolios & projects will be completed at work, over the course of the programme to demonstrate practical abilities.

Microsoft Azure Certification

As part of the professional practice, learners will be able to access Cloud Academy resources which will prepare them for taking official Microsoft certifications.

An example route of this, for Data Analysts, would be for learners to complete the Microsoft Azure Fundamentals course in Level 4 and then the Microsoft Data Engineering on Microsoft Azure at level 5. Completion of both these exams would result in the learners completing the Microsoft learning journey of Microsoft Certified Azure Data Engineer Associate.

At Level 6 there will be additional Microsoft preparation content available if the learner and employer feel that there is a specific need.

What is the expected career progression after this apprenticeship?

  • Full training: Full training will be provided on all aspects of the role and on our systems and processes.
  • Monthly Pay Bonuses: We have a bonus structure available to offer a monthly team bonus, all team members contribute to this to achieve a 'thank you for your hard efforts' bonus each month.
  • Opportunity to progress: We support our staff to further career progression where possible. We want our team to be as strong as possible, but it is also important to us that our Staff have the skills to always be employed.
  • Regular team nights out: Simple meals, drinks, or events like bowling. All paid by the company and optional so no enforced team bonding!
  • Monthly team bonus: Working hard comes with the reward of team bonuses which have included activities, free food, a purchase of an office pool table and much more.
  • Holidays: 28 days holiday per year, including bank holidays.

92% of QA Apprentices secure full-time employment after finishing their apprenticeship.Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Requirements and prospects

Desired skills and personal qualities

IT skills, Customer care skills, Minimum of 1 year experience:, In a IT Helpdesk role, And MSP specific experience


A Level or equivalent 2 in similar subject (Grade Any) Desired
BTEC or equivalent Similar subject (Grade Extended diploma) Desired
Other Apprenticeship in similar subject (Grade Level 3) Desired
Other International Baccalaureate in similar subject (Grade Level 3) Desired

Things to consider

Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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