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Customer Experience Apprentice Program - Manchester

Employer
CISCO INTERNATIONAL LIMITED
Location
Spectrum House, Towers Business Park, Wilmslow Road, Didsbury, Manchester, M20 2SE
Salary
£23,302.50 annually
Closing date
2 Apr 2023

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Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Degree
Start Date
September
Duration
Permanent
What will the apprentice be doing?

During the 4 years, you will have the opportunity to experience different teams within our business -technical and otherwise- and join these teams through specialised rotations; you will get to work directly with our cutting-edge technology and support our industry-leading experts.
By the end of the programme, you will have both the knowledge and experience to begin a flourishing career in technology.

You'll...
  • Be at the heart of it all; watching technology happen from the inside.
  • Learn our technology and our culture that helps us deliver top quality services and solutions to our customers.
  • Build strong customer relationships to understand their network and business needs and solve their technical challenges.
  • Design, test, and deploy our technology, understanding the engineering behind it, and how to troubleshoot.
  • Analyse and unpick data and understand how telemetry is informing our business.
  • Manage projects that ensure we deliver for our customers, communicating with stakeholders and working towards deadlines
  • Meet hundreds of Cisco employees from all over the world, expanding your professional network by building contacts, working with the best and learning from experts.
  • Give back to local communities through fundraising, volunteering, and raising awareness of meaningful causes.
  • To top it all off, you'll have a strong support system, including a network of current apprentices, mentors, and managers to guide and advise you.

What You'll Do:
  • As an apprentice, you will get support and mentorship to understand how yourpassionandskillsbest fit within Customer Experience at Cisco. Your Apprentice Manager will help you to pursue rotations that play to your strengths and interests and support you in developing the necessary skills to be successful.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will spending 20% of your working week studying towards gaining a Level 6 Bachelors degree in Digital and Technology Solutions with the University of Warwick.

In additon you will be supported in gaining additional recognised qualifications over the course of your apprenticeship.

You will spend the remaining 80% of your time, gaining experience within Cisco business units. To break it down, here's what you can expect;

Year 1

You will get to know Cisco; what we do and how we do it. You'll complete an induction bootcamp; giving you the foundation to build your exciting career with us. The year will include:
  • A 3-month induction and business orientation
  • Our Fresher's Fair, connecting you to many employee-led groups, a chance to start building friendships within & outside the Apprentice Programme
  • Three rotations across our business units that will offer you exposure and entry-level responsibilities
  • The creation of a portfolio of work that demonstrates the responsibilities of your current roles and the skills you are developing
  • Helping you understand whether you want to pursue a technical or non-technical pathway within Customer Experience

Year 2 & 3

You'll start to specialise, focusing onan area of Customer Experience (technical or non-technical) opportunities helping you discover your ideal career with Cisco. These 2 years will include:
  • Three rotations across different teams where you will take ownership of partner / customer projects
  • A work-based project, including strategy and research, that demonstrates the work you're doing daily

Year 4
You'll define your career path and deliver work and results to the business, in preparation for graduation. The year will include:
  • A final rotation where you are accountable to a specific customer and delivering to agreed key performance indicators
  • A major project pulling together everything you have learned and how you're using it to be successful in your role
  • Our Apprentices work mainly from our offices in Bedfont Lakes in Feltham and Didsbury in Manchester; depending on your role, you may also travel offsite to visit our customers and attend events.
  • During your final year, you will be supported by the Apprentice Program team & Emerging Talent team in your application process for a Graduate position within Cisco post Apprenticeship.

What is the expected career progression after this apprenticeship?

By the end of the programme, you will have both the sales knowledge and experience to begin a flourishing career in our Customer Experience Team. During your final year, you will be supported bythe Apprentice Program team & Emerging Talent team in your application process for a Graduate positionwithin Cisco post Apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Analytical skills, Logical, Team working, Initiative, Passion for Technology

Qualifications

GCSE or equivalent English (Grade 4-9 / A*-C) Essential
GCSE or equivalent Maths (Grade 4-9 / A*-C) Essential
GCSE or equivalent You should have a minimum of 5 GCSE total (Grade Grades A*-C / 4-9) Essential
A Level or equivalent 2 A Levels or BTEC L3 (Grade Pass) Essential

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