IT Customer Service Support Apprentice
- Employer
- Computer Services Group
- Location
- Computer Services Group 7 George Thomas Avenue Brynmenyn Industrial Estate Brynemenyn Bridgend CF32 9SQ
- Salary
- £5.50 per hour then will rise once apprenticeship is completed
- Closing date
- 8 Apr 2023
View more
- Specialism
- Sales / Customer Service
- Sector
- Unspecified
- Role Type
- Apprenticeship, Advanced
- Start Date
- Ongoing
- Duration
- Undisclosed
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About the apprenticeship
Duties
Answering incoming calls in a timely manner
Prioritising/escalating calls to the engineer
Logging and Producing tickets for support
Updating computer systems
General office duties
Requirements
Skills
Good communication skills both written and verbal
Ideally, you'll have some previous work experience in any form
A genuine interest within IT
Ambition and drive to succeed
Qualifications
A grade C/4 or equivalent is needed in Maths and English
Customer Service Qualification
Good communication skills both written and verbal
Language
Welsh Spoken Skills: Yes Welsh Written Skills: Yes
Course details
Training provider:
Risual Education
Training provider course:
IT Level 3 Software-Web-and Telecoms Professional
About the employer
Computer Services Group
7 George Thomas Avenue
Brynmenyn Industrial Estate
Brynemenyn
Bridgend
CF32 9SQ
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
1st Interview by telephone by risual Education, followed by Teams telephone interview with Computer Service Group, then if successful invited formally to attend 2nd interview at Computer Services Group
Duties
Answering incoming calls in a timely manner
Prioritising/escalating calls to the engineer
Logging and Producing tickets for support
Updating computer systems
General office duties
Requirements
Skills
Good communication skills both written and verbal
Ideally, you'll have some previous work experience in any form
A genuine interest within IT
Ambition and drive to succeed
Qualifications
A grade C/4 or equivalent is needed in Maths and English
Customer Service Qualification
Good communication skills both written and verbal
Language
Welsh Spoken Skills: Yes Welsh Written Skills: Yes
Course details
Training provider:
Risual Education
Training provider course:
IT Level 3 Software-Web-and Telecoms Professional
About the employer
Computer Services Group
7 George Thomas Avenue
Brynmenyn Industrial Estate
Brynemenyn
Bridgend
CF32 9SQ
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
1st Interview by telephone by risual Education, followed by Teams telephone interview with Computer Service Group, then if successful invited formally to attend 2nd interview at Computer Services Group
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