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General Practice Receptionist Apprentice

West Quay Medical Centre
West Quay Medical Centre Doctors Surgery, West Quay Medical Centre Hood Road, Docks Barry Vale of Glamorgan CF62 5QN
£5.28 per hour (30 hours per week)
Closing date
9 Apr 2023

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Consulting & Business Services
Role Type
Apprenticeship, Advanced
Start Date
About the apprenticeship


The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Additional information

What training will the apprentice take and what qualification will the apprentice get at the end?
• Apprenticeship Level 3 supported by Talk Training.
• Course is completed remotely on a flexible basis during the working week from the workplace with no attendance at college
What is the expected career progression after this apprenticeship?
• The aim is for the successful candidate once the training is completed to be offered a permanent role within the practice (subject to the practices needs and availability at the time)

Working week
Monday to Friday between the working hours of the practice. Shifts to be confirmed.

Total hours per week: 30 hours a week



Desired skills and personal qualities
• Communication skills
• IT skills
• Customer care skills
• Administrative skills


• GCSE or equivalent English essential
• GCSE or equivalent Maths essential


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Talk training ltd

Training provider course:
Business Administration Level 3

About the employer

West Quay Medical Centre
Doctors Surgery, West Quay Medical Centre
Hood Road, Docks
Vale of Glamorgan
CF62 5QN

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements


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